Suisse Place Serviced Apartment Beijing Jinsong Subway Station

The hotel is clean, and the environment and sound insulation are both very good.

Whenever I visited China in the past, I always used to book a Ji Hotel. This time, I was traveling with my family and thought that Rezen, also under the Huazhu Group, should be decent. To my surprise, we ran into trouble on the very first day. Citing no availability, they assigned us a room type that could only accommodate 3 people, even though there were 4 of us (the room type they gave us looked nothing like the pictures of the room we booked on Trip.com). What's worse, the room decor looked like an unfinished temporary room; it didn't even have a TV box, so we could only stare at a blank screen. I'd seen reviews mentioning wrong room assignments before, and I truly regret not taking those negative reviews seriously. We booked this room months in advance and clearly noted it was for 4 people, including my parents. Yet, the room type we booked wasn't available, and this issue wasn't communicated at all during check-in. We only found out when we got to the room ourselves. When we brought up this glaring mistake to the front desk, they didn't offer a satisfactory solution. They didn't proactively offer us another vacant room so we could at least split up. We even had to ask for extra blankets and mats ourselves; they clearly didn't care how we were supposed to sleep. The front desk staff even said that if someone checked out the next day, they would prioritize giving us a room, but we would have to wait, and it wasn't guaranteed. How ridiculous! Management should retrain their front desk staff; if this is truly their standard operating procedure (SOP), it's terrible! Only after complaining to the platform did they promise to switch us to the room type we booked the next day, but they firmly refused any other solutions and wouldn't allow a cancellation or refund. Furthermore, the floor in the room they gave us on the first night was incredibly dirty; stepping on it barefoot left my feet covered in dust. Even after the cleaning lady mopped, it didn't help, so sleeping on the floor was disgusting. On the second night, we finally got the room we had booked on Trip.com, but the central air conditioning had issues. Initially, the first floor was stuffy and hot. I asked for a fan (the incorrect room on the first night had one), but the front desk said they didn't have any and claimed what I saw was a humidifier. After the front desk adjusted the central AC, the second floor became very stuffy. In the end, we had to buy a fan ourselves to get through the second night. On the third day, the cleaning staff came to tidy up and brought a technician to look at the AC. The technician said there was only an air vent. Fortunately, the cleaner was savvy; seeing that we had bought a fan, she brought us a portable air cooler with a cold air mode and told us not to buy another fan. At that moment, we realized the front desk staff from last night had been misleading us again, claiming a portable air cooler was a humidifier. Overall, we are extremely dissatisfied with this hotel; it's the worst hotel we've ever booked in China. The most patient, polite, and reliable service came from the delivery robot, and the most humane touch was from the cleaning staff. We highly do not recommend this hotel to anyone who is visiting Beijing as a family. It is a very stressful experience with all the cock-ups, especially when parents are staying together. Once the hotel is unable to fulfill the basic standard of assigning guests with enough beds to sleep and the guests have to sleep on the floor, it is a total failure.

The room was very clean, and the service was incredibly attentive, making us feel right at home. Everyone went above and beyond to help. It was also very quiet and conveniently located for getting around. The most remarkable thing, however, was when I left cash in the washing machine after doing laundry and forgot to check. We were already in the car heading home when the front desk called to confirm and arrange for its return. This hotel truly has exceptional integrity! The breakfast was also delicious and plentiful. Overall, the experience was fantastic, and I highly recommend it. We'll definitely be staying here again! 👍👍

It's quite convenient to get around from here, and it's very close to Guomao. Plus, the breakfast is really good with a wide variety of options. There's a laundry room right next door and a parking lot downstairs. The front desk staff are also very friendly.

There's a farmers market right downstairs, which is super convenient for buying fruit! It's about a ten-minute walk to the subway station. The room also has its own washing machine, which is really handy for a family visiting Beijing!

Absolutely fantastic! The hotel's location is super convenient, right next to Jinsong subway station, making it a breeze to get around for sightseeing and dining. The room was clean and spacious, well-equipped, and the bedding was so soft and comfortable, I slept wonderfully. The front desk staff were incredibly warm and helpful. Overall, it offers great value for money. It was a superb stay, and I'll definitely choose this hotel again next time I'm in Beijing.

### Environment My room was on the 3rd floor, directly below a Quanji Hotel. There were some loud noises late at night, but it's hard to control guests in a different brand of hotel. The most ridiculous thing was the dull thudding sound that started every morning at 6:00 AM and lasted until 8:00 AM. The hotel said there's a market downstairs where they chop meat, but I'm not sure if that's true because the sound didn't really seem like it. This is a major flaw; basically, all the rooms near the elevator are uninhabitable unless you're an early riser. I was already up early on my first day, but I was woken up by the noise on the second. I informed the hotel, and they offered to change my room, but since I only had one night left, I didn't want the hassle of moving all my things. I just endured the extra night. The hotel did provide earplugs, but they were completely useless; I was still woken up. Solid-borne sound is incredibly disruptive. The hotel is quite a distance from the subway, a walk of more than 15 minutes. The lobby is on the second floor, accessible by an elevator. I chose a room with a window, but the window was only about 1 meter from the building opposite, so I couldn't open the curtains. ### Hygiene Upon check-in, I noticed the room hadn't been cleaned properly; there were cookie crumbs all over the floor, so I requested a second cleaning. On the second day, I asked them not to make the bed but to clean everything else as usual. When I returned, I found the bed had been made, but nothing else had been cleaned. ### Service Alright.