Maroma, A Belmond Hotel, Riviera Maya

Absolutely perfect. Staff is very helpful and friendly, food is amazing, spa is very high quality, suggested tour was great. 11/10

The Service was great! The Food was great! The Resort is great! But the sargassum seaweed was excessively abundant during our stay. Unfortunately, it took away much of the destination’s charm due to the unpleasant odor, unsightly appearance, and the constant presence of tractors cleaning the beaches throughout the day. We understand that a netting solution is being considered, which would be a positive step. However, we would not return unless we were confident that this issue had been effectively addressed.

This trip was truly one for the books. I’ve stayed at many beautiful hotels, but this is the definition of a luxury five-star resort. The grounds are immaculate, the rooms are spacious and beautifully appointed, and every room seems to have a spectacular view. Mine overlooked the ocean, and watching the sunrise each morning became one of my favorite parts of the day. I was traveling solo to celebrate my birthday, and my butlers, Omar and Claudia, made the experience unforgettable. They anticipated needs before I even voiced them and thoughtfully personalized every aspect of my stay. When I mentioned that I enjoy taking baths, I returned one evening to find a bubble bath prepared with luxurious bath amenities waiting for me. It was one of many moments that made me feel genuinely cared for. The attention to detail throughout the resort was remarkable. Housekeeping not only kept the room spotless, but also noticed my routines and arranged things accordingly. My slippers were always placed by the bed, my vanity items were organized exactly how I used them, a cleaning cloth was left for my glasses, and when they noticed I was reading a book, they left a beautiful handmade, hand-painted bookmark. One of the most touching moments came on my final night. The resort provides complimentary kaftans during your stay, and although I admired them, I decided not to purchase one. To my surprise, Omar and Claudia gifted me a kaftan with my name embroidered on it, along with a beautiful birthday balloon arrangement. It was thoughtful, unexpected, and something I will treasure for years. The beach is private, pristine, and wonderfully peaceful. Unlike larger resorts, this property feels intimate and personal. The staff quickly learn your name, preferences, and routines. What impressed me most was that they constantly asked, “What could we do better?”—and then actually followed through. During my stay, I met several guests who were returning after 10 and even 15 years. After experiencing this level of hospitality, I completely understand why. The magic of this place clearly endures, and I already know I’ll be returning to experience it again. This wasn’t just a vacation—it was one of the most memorable travel experiences I’ve ever had.

A secluded paradise for our baby moon. They go above and beyond to make sure your experience is perfect in every way.

Lovely stay with exceptional food, and warm stay. The best details within your bedroom and coffee when you wake up. Need a bit more attention to pool staff and restaurant.

We had a fantastic stay here and loved the look of this hotel. Our room was beautiful and the whole resort was immaculately kept. We loved the pools and enjoyed an amazing spa treatment. This place would suit couples wanting a quiet romantic get away. In terms of facilities, there were some good water sports plus a small but decent gym. The wildlife around was also an unexpected bonus, and we were able to go on a forest walk in the morning plus learn about their bees or visit the apothecary. The staff were wonderful and so friendly. We appreciated the offer to press and steam our clothes after we had just arrived! Plus the turn down service with little treats was lovely. The beach is very beautiful and we had amazing drinks and snacks service each day. (It's a regional thing though that there's so much seaweed which means it's constantly having to be cleared by a tractor.) *There is one thing that stuck out though which could improve the experience even more. So this is more feedback to the hotel. The service at breakfast was very inconsistent and sometimes very slow indeed even if the restaurant wasn't at all busy. For example, more than one morning, we had to remind the server a few times about our coffees as we were waiting so long. The same with getting some water on most days. It's a small thing as other mornings the service was amazing (we loved Eric in particular) so it wasn't a major issue overall. We just felt it was not consistent or typical for a high end resort and breakfast is usually a highlight of our stay but not as much here.*

Absolutely incredible location, with world class hospitality, amazing food and stunning facilities on site. This resort is truly one of a kind, I genuinely think it is one of the most memorable experiences I've ever had and would come back in a heartbeat!

Visited with my wife and two young children last week. The hotel is one of my favorite in the entire world and this was a return trip. The staff and service are amazing, the grounds and rooms are impeccable and the hotel has such a wonderful sense of place. We will continue to return for many years to come. The food is also amazing particularly the breakfast and the entire staff was so kind and friendly to our children. Love this hotel.