Jetwing Ayurveda Pavilions

I had very good experiences here. I’ve been wanted to experience Ayurveda since five yrs ago. This time I have decided to go here for my birthday gift and it was good decision🥰 Treatment is awesome, Room is so cute and comfy, especially I liked housekeeping! They do great job✌🏻 Food is tasty and beautiful. also you can enjoy with your eyes. There is a pool inside , I liked that place too. I enjoyed chilling there. Thank you for the pool staff around. And lastly I really appreciate the manager named Nimanka Hospitality. He cares me all the time how guests are and if everything is okay. His service is definitely five star😭🙏 We are very thankful for him and wanna come back again because of his greatest and warm hospitality.

Friendly atmosphere make me at home. Every staff member gave me a big smile and helped me sincerely. The food were awesome.

I stayed at Jetwing Ayurveda Pavilions in December 2025 for a three-night Ayurvedic retreat, choosing this property specifically for rest, healing, and a sense of safety. Unfortunately, my experience was deeply distressing, and I ultimately had to leave early. From the first day, there were significant issues with mosquitoes and insects in the room. Despite repeatedly requesting insect control, no effective action was taken, making it extremely uncomfortable to remain in the room. During the stay, I became acutely unwell, suffering from severe vomiting and diarrhoea. Despite clearly explaining my condition to the on-site doctor and being told that dietary adjustments would be made, I continued to be served the standard menu. This failure in communication between medical and kitchen staff was concerning, particularly in a retreat where dietary care is meant to be fundamental. Privacy was a major and ongoing issue. Treatments were conducted in spaces where other guests and staff could walk past freely, with staff repeatedly entering without warning while I was practically naked. In addition, there were serious concerns about room privacy, including excessive visibility through the blinds and male staff looking into the room, which made me feel unsafe. Despite displaying a “Do Not Disturb” sign while unwell, staff continued to knock on my door and call the room phone. Noise levels throughout the property were also consistently high, which is incompatible with a wellness-focused environment. The most upsetting part of the experience occurred when I informed management that I wished to leave early because I felt unwell and unsafe. Instead of facilitating a smooth departure, I was repeatedly pressured to stay. The “compensation” offered consisted of services that had already been included in my booking. At checkout, while waiting for my transport, I was confronted again and asked to justify my decision to leave, which was extremely distressing. After my departure, management acknowledged many of these issues in writing and confirmed that my request for a refund would be reviewed promptly. Weeks later, I have received no follow-up or resolution. I am sharing this review so that other travellers — particularly solo female guests or those seeking medical or wellness care — can make an informed decision. Based on my experience, I cannot recommend this property to anyone expecting professional standards of care, privacy, or safety in a wellness setting.

My husband and I stayed in a King Villa with our adult daughter, adding an extra bed. The bedroom and open-air massage room are separated by a courtyard, so while there are a lot of mosquitoes in the mornings and evenings, we can enjoy nature in the privacy of the courtyard during the day. The bedrooms are equipped with herbal mosquito repellent and mosquito nets, so it's not a problem. From the time we made the reservation, the staff were attentive to our requests, and we received exactly the service we had hoped for. This is a truly trustworthy hotel.