The property itself is stunning with peaceful surroundings and beautiful views, but our stay unfortunately did not reflect a five‑star experience. Our first room was aesthetically lovely but completely impractical — there was very little space to place our luggage without blocking the walkway around the bed. The bathroom was large but not a functional space. When I spoke to Pablo at reception, he told me there were no alternative rooms. Later, Pedro informed us that there were rooms available for an additional €50 per night and kindly showed them to us. One was perfect. Pedro was helpful, but I was disappointed that Pablo hadn’t offered this option initially, which felt unprofessional. Breakfast was consistently slow — around two hours each morning. Despite there being only a few guests, the à‑la‑carte‑only setup meant long waits for staff to take orders and serve food. Many times we had to go to the kitchen to get attention. There was no buffet for basics like coffee, pastries, juice, or water, which would have helped. Service was disorganised and not often delivered with a smile, and the food itself was inconsistent. Overall, the hotel has enormous potential thanks to its location and architecture, but the service, organisation, and attention to detail fell far short of a five‑star experience.
