This was one of the most frustrating hotel experiences I’ve had.
I arrived to check in after 4pm, only to find the doors locked. Apparently, the front desk is only open from 8am–4pm, which is completely unreasonable for a hotel and, more importantly, not clearly stated anywhere in the booking description. There was no warning that arriving later would leave you locked out.
To make things worse, the property is nearly impossible to find at night. There is no proper signage, just a small, unlit plaque. You could walk right past it multiple times and never realize it’s a hotel.
I tried calling the phone number listed on *******, and it was disconnected. With no way to access the building or contact anyone, I was forced to book another hotel around the corner for the night.
When I returned the next morning, they claimed they had sent me messages through the ******* app with check-in instructions. I never received them and showed proof of that to the clerk. Their response? Essentially a shrug. No effort to take responsibility, no attempt to make it right.
I paid $1,800 for four nights and only received three, with absolutely nothing offered for the lost night. No refund, no credit, no accountability, or even a basic apology that meant anything.
This is not a luxury property. It’s an inconvenience waiting to happen. I would strongly advise anyone considering staying here to look elsewhere.
