The Hacienda & Spa

Staff is the highlight of the hotel. They were attentive, accommodating and overall wonderful. Kudos to the management. We loved the location. The shuttle was convenient with nice drivers and a fun way to meet other travelers.

This is a great place to stay. We stopped on our way back to Colorado from Las Vegas for our anniversary. The check-in experience was great. We walked to downtown Santa Fe and hit the shops and historic churches in the area. We got back to a great complimentary happy hour with drinks and hour-devours. We spent some time in the hot tub and had an excellent nights sleep. Woke up the next morning to a great complementary breakfast with a juicer. Kevin our butler, Tony and Lubo were great hosts for hourdvours and breakfast. The only thing we noticed is that the bed squeaked maybe the springs need some oil. The fireplace in the room was a nice touch and kept the room very warm. Overall a great stay.

The staff was a mixed bag. Tony, the Butler, Dianne at the spa, the breakfast staff at the Hacienda bldg, bartenders all great. Others meh. The hottub was broken, pool covered. Rooms are a bit tired. I’d stay again if the price was right and we wanted to bring our dog. It’s super dog friendly. The location is very good.

I chose this property because it was rated 4-Stars and EXCELLENT. I knew as soon as I arrived it was not going to meet my expectation as a 4-Star property. No valet. Carpet in the entry to the lobby was shabby, worn and dirty. Lobby was dark with outdated decor. Check-in was easy. Staff was incredibly friendly. We were told our room was in another building and where we could self-park. Room was spacious and of traditional Santa Fe/Native American decor. But it was TIRED. All the outlets were loose. There were dents in the walls, stains on the upholstery and scratches in the mismatched furniture. The TV was at least 15 years old with no connectivity options. During our stay, the AC was not working. The room was stuffy and never got below 74'. Sheets were stiff and smelled of bleach. Hand-held shower was broken and hanging by one screw in the shower. The gym was small and had no TVs or connectivity. As a lifetime Platinum member with Marriott, I would compare this with a very tired, outdated Sheraton. The one highlight? The staff was LOVELY and so helpful. I wasn't aware that the property is the only one in Santa Fe that is owned and operated by Native American families. Their pride in their work is evident. The hotel is traditional and has the potential to be a unique gem in the market, but they need to heavily invest in refreshing this hotel to make that happen.

Nice overall, lobby is lively and cozy. But our room was dark (ground floor) - next time we will ask for a higher floor room. Also breakfast was served in a windowless meeting room. I think this was temporary but we weren't given a heads up or an option to have breakfast in a nicer environment. Altogether the special "Hacienda" feel was completely lacking. We would have probably been better off staying in the main hotel

Loved this hotel! Well appointed, clean, great staff, very pet friendly. Hot tub was lovely, pool wasn’t open yet. There’s even a small fenced off pet area. Would definitely stay again.

This was our best stay on a two month road trip. I can’t say enough how much we enjoyed this hotel and would give it six stars if I could. The facilities were excellent including a spacious room with a patio. What really made it special was the exceptionably friendly and helpful staff. Special thanks to Soriano for her help and friendly smile. We loved the evening happy hour, especially when it was on the upper patio.

The Hacienda and Spa at Hotel Santa Fe exceeded all expectations. Every staff member we came into contact with went out of their way to ensure my wife, my dog and myself felt welcomed. The accommodations were excellent - I especially enjoyed the fireplace in our room. My only regret is that we were unable to stay longer.

The Hacienda at Hotel Santa Fe is the kind of place that ruins all other hotels for you. As the only Native American-owned hotel in Santa Fe, the authenticity here is unmatched — from the stunning lobby filled with Pueblo pottery and rugs to the adobe fireplaces and hand-carved furnishings in every suite. The butler service is a genuine luxury, the rooftop lounge views of the Sangre de Cristo mountains are jaw-dropping, and the nightly wine and cheese reception is the perfect Santa Fe wind-down. Steps from the Plaza, but feels like a world away. If you’re visiting Santa Fe, stay here. You won’t regret it.​​​​​​​​​​​​​​​​