Extended Stay America Suites - Boston - Waltham - 32 4th Ave

This is a good place for people in transition: overnight stay only. If you only need a place to sleep and then leave early the next day, then it’s probably worth staying. But watch your belongings because there are car break-ins. The rooms and the hotel itself is dirty. My room had garbage in the kitchen, the fridge has a smell, there’s a baby bottle with milk under the bed, the common areas are dusty and has garbage on the floor. The kitchen stove does not work, the do not have the kitchen materials they advertise: plates, utensils, pans, etc. This place should be classified as a cheap motel and should not charge $100+ for their rooms.

When I walked into the room I was met with a stench. I viewed the room and it was a handicapped room with one full size bed. I reserved a room with a king size bed and a king size pullout couch. The room did not accommodate my family and I. I immediately left the room and went to the lobby to cancel the room because we were not comfortable in the room and I would rather sleep in the car for the night rather than subject my family to stay in that room. The receptionist told me that she would contact the the company that I used to book the room and have them cancel the room.

I’ve confirmed my reservation with hotel on June 29 morning and they said all good, when I called them again evening they said no room available and the lady in reception is simply cut the call when I asked for reason though I’m with family including kid No more extended stay moving forward

Location was great and very clean. Staff wasn’t friendly at all. Front desk staff when I arrived didn’t smile once and was very annoyed I was checking in. A smile goes a long way

Shower leaking,toilet running 27 /7. Dirty towels, Kitchen had no utensils and when asked were told to come back and hour later. NO continental breakfast. No staff to talk to when needed. Only one carrier for the whole hotel and had to wait to carry our lagage. 2 towels for 2 days stay for 2 guests. I bar soap for 2 guests. In general very poor service for the price paid. .