This was a truly terrible and bizarre experience.
First, during check-in, we had booked three rooms, but none were available. We were told we'd have to be on different floors, scattered all over the place. I explained that my family wanted to stay together, so I paid to upgrade one room to a themed room. When checking in for the second room, they again said it wasn't available and required a paid upgrade. I chose not to pay for that one.
Second, and this was incredibly embarrassing: I had clearly booked double breakfasts for my friends, but in front of them, the staff insisted I hadn't. I showed them the confirmation, but they still claimed it wasn't there. They even said they'd give one complimentary breakfast, but the other would be charged (eventually, it was sorted out, and they admitted they were included). After all that, they offered to send a fruit plate to each of our three rooms. I said it didn't matter; my reputation was already ruined, and my guests thought I hadn't even booked breakfast for them. And then, the bizarre behavior continued 🫠🫠🫠 – the fruit was never delivered! 😂
Third, regarding the sea-view room: I won't comment, just look at the pictures, and you'll understand. 😂 hahaha.
Finally, when checking out the next day, they waived the upgrade fee for our first room.
Overall, I wouldn't say the front desk attitude was terrible, but for a service industry, it was severely lacking. As for the environment, for the price, I really can't recommend it.
Note: No need for calls or compensation. I rarely leave bad reviews, but once I do, I won't delete them. Every consumer has the right to express their true feelings.
Original TextTranslation provided by AI
