West Lake State Guesthouse

The facilities are well-equipped. The bathtub water temperature was perfect for a soak, which is a pleasant surprise as even some high-end hotels sometimes miss the mark. The toiletries provided were also very comfortable to use, maintaining the hotel's premium feel. However, building #7 lacks dining, fitness, and leisure amenities, with all public facilities concentrated in building #8. A shuttle service helps to bridge this gap, and the trade-off is a very peaceful environment. The cleanliness was exceptional. The room, including corners and the bathroom, was spotless. The grounds were also kept meticulously clean. The environment is stunning, right next to West Lake. The hotel's garden and landscaping are beautiful, with greenery and water features everywhere. The terrace room offers a comfortable and enjoyable view. The service was excellent. The staff were very friendly, and the front desk proactively inquired about my needs and were always willing to assist, responding very promptly.

We booked a family room, which was ideally located in Building Two. The room was spacious with a huge bed, and the lake view from the window was absolutely stunning. The room's facilities were excellent, and it was spotlessly clean and tidy. Upon arrival, we were greeted with a welcome fruit platter including passion fruit, blueberries, and mangoes, along with some pastries. We also received complimentary snacks and drinks. The staff's service attitude was exceptional. When they learned that someone in our group was celebrating a birthday, they specially prepared a small cake and delivered a rose to our room. They were incredibly accommodating to almost every request. The breakfast was a Chinese buffet with a wide variety of dishes, and the dining environment was also beautiful. For dinner, we dined at the Ziwei Hall, which requires advance reservation. As a two-diamond 'Black Pearl' restaurant, the dishes were beautifully presented and tasted fantastic, especially the whole 'West Lake Vinegar Fish,' which was incredibly delicious. The 'Plum Sauce Pork Ribs' were also very good. We ordered eight dishes for five people, and it was just right. Although it was expensive, it was definitely worth it. The restaurant also decorated our table and provided a complimentary small cake and longevity noodles for the birthday celebration, which was fantastic. The hotel at night was very quiet and dark, perfect for staying in your room. The hotel in the morning was beautiful, with distant views of Leifeng Pagoda and Su Causeway directly opposite. Nearby are Quyuan Fenghe and Huagang Guanyu (Viewing Fish at Flower Pond). A morning run in the gardens was wonderful, followed by a climb up Dingjia Mountain to see where Chairman Mao once studied. The transportation was also very convenient. If driving, there's parking available. Taxis and ride-hailing services can drop you directly at the reception in Building Eight. For public transport, you can take Metro Line 3 to 'Huanglongdong Station' and then walk about 4.4 km. Alternatively, take Line 1 to 'Longxiang Station' and walk about 6.6 km along the beautiful northern side of West Lake. Or take Metro Line 7 to 'Wushan Square Station' and walk about 5 km along the southern side of West Lake to experience the beauty of Nanshan Road. Overall, our experience at the West Lake State Guest House was superb! It felt like sleeping on West Lake itself. The quality and attitude of the service staff were outstanding. We will definitely choose to stay at the West Lake State Guest House again on our next trip to Hangzhou.

The staff are well-trained. The environment is lovely. The breakfast buffet was delicious, and the complimentary in-room snacks and Longjing tea were a treat. The daily fruit selection was generous. The complimentary 'Xiao Wan' photography experience was excellent; my photographer, Mr. Zhao, was very experienced, and the results exceeded my expectations. The surroundings are beautiful and peaceful, making it unnecessary to visit other West Lake attractions. It's definitely worth another visit. I hope to see the goose and duck family of three again next time; I didn't have enough time to play with them this visit. All the photos and videos uploaded were taken within the State Guest House.

A truly perfect travel experience! The hotel's gardens are tranquil and exquisite, and strolling by the lake even made me feel like I had West Lake all to myself. The concierge service was meticulous, professional, and thoughtful, with quick response times. The hotel's location is peaceful yet central; you can walk to Maojiabu and Quyuan Garden in just ten minutes. For getting around the property, there's a shuttle service, which is very quick and convenient. The State Guest House is definitely the most worthwhile hotel to stay at by West Lake, perhaps even the only one of its kind~

The hotel environment is fantastic, and the gardens are absolutely delightful. Every time I visit Hangzhou, I always choose this hotel. It's perfect for a relaxing family trip, where you can truly savor the hotel's ambiance. This will be my top choice from now on.

Very beautiful, and the cleanliness was acceptable, though some facilities were a bit old. The cleaning staff were all very friendly and would greet me whenever we met. Some of the other staff, however, were relatively cold. The food at Ziwei Hall was average, but the breakfast selection was rich and good. The hot water came on incredibly fast, the quickest I've ever experienced.

Every year, I spend a couple of days here, and I'm always stunned by the view from the floor-to-ceiling windows in the hotel lobby. Strolling through the courtyard, the lush greenery is a feast for the eyes. In the morning, the lotus and water lilies complement each other beautifully. On my way to Building 8 every time, I see a goose with two ducks, either resting, swimming, or walking, three different species of birds, yet they look like an inseparable family. The hotel's buffet breakfast is still rich and varied, and after our meal, we can sit and chat over tea – simply delightful. This time, I also tried the food at Ziwei Hall; I hadn't managed to dine there in previous years, and I feel like I missed out on a fortune. The room facilities and housekeeping service remain top-notch. The only slight regret is that Building 3, possibly newly renovated, still has a bit of a lingering smell. Thankfully, the hotel has done its best to eliminate the odor, which is at least a small comfort mentally.