Sheraton Nanchang Hotel

## Translation **Facilities:** This hotel has been open for many years, and you can see its age in both the public areas and the guest rooms. The decor is typical of styles from over a decade ago, often seen in TV shows and movies. However, the guest rooms show a mix of old and new; smart devices control the curtains, but you can also use wall buttons. The tile patterns are quite dated. One room had a carpet in the bedroom, while another didn't. It seems like amenities are being scaled back this year, as another brand's hotel in Tangkou also lacked carpets. Many room types at the Hyatt Centric Jingdezhen don't have bathtubs 🛁. This year's travels have taught me that you can't have everything. The robot 🤖 delivery for meals was fast; I used to dislike them because Atour's robots took an hour, but this time it was all very quick. I saw comments about the TV 📺 being small and carpeted rooms being small, while carpet-less rooms were larger (though who watches TV when they're traveling?!). The room was exceptionally bright, the brightest I've ever seen. The decor style was normal, and the facilities were sufficient: a wardrobe, a desk, a lamp, and a small refrigerator were all provided. There was also a map, and I hope for a complete Jiangxi travel guide next time. **Hygiene:** Clean, no overlooked corners found. **Environment:** Easy to get a taxi; this was the only place in Jiangxi where my taxi didn't get lost. There's a shopping mall 🏬 nearby, and you can see the river view just a short walk away, with an observation deck. It's very close to the subway station 🚇, though you need to walk down stairs. It's quiet 🤫 and not noisy. The small garden on the pool floor is nice, with statues, good for photos 📸. **Service:** Pretty good. The cleaning lady told us we could walk to see the river view, thank you 🙏. Service response after contact was swift and timely. They re-delivered my forgotten takeout, and there was robot 🤖 delivery for takeout plus manual water delivery. They also paid attention to my notes and decorated the room, which was lovely. My experience at Jiuzhaigou Yinse was good this year, which is why I chose Marriott. Marriott brands truly address notes promptly; I even encountered a conference, but the service remained excellent. Breakfast had clear guidance, and staff cleared plates. It's a service that matches its positioning, and Marriott brand service is generally consistent. I took very few photos 📸 during this trip, only three or four of the hotel 🏨, the rest were from Nanchang and Lushan (who speeds through Lushan in a day and returns to the hotel? My feet are ruined!)

Traveling during the off-peak National Day holiday, the location is pretty good. The entrance is right next to Metro Line 2, which takes about 20 minutes to Bayi Square and 30 minutes to Tengwang Pavilion. Parking is convenient with XP charging stations right outside, and the parking lot is located within Huadeng Commercial Plaza. Room service was very responsive and they even allowed me to check out late, at 4 PM. The river view is decent and the room itself is quite spacious, though the bed and TV are a bit far apart. The hotel is a bit old but the facilities are well-maintained. I wouldn't recommend it for those prioritizing value for money.

Excellent service, delicious breakfast, very convenient for getting around. The location is fantastic with beautiful night views. It's very close to Qiushui Square and Bayi Bridge. Enjoyed a lovely evening stroll by the river, admiring the night scenery! 🥳

I hesitated a bit before writing this review about my Sheraton stay, but overall, the experience didn't live up to the good impression I usually have of Marriott Group hotels. Let's start with the two positives: first, the cleanliness was acceptable, and second, the only place where I experienced a hint of service awareness was at the breakfast restaurant, where I was greeted and seated. Now, for the less satisfactory aspects. I frequently stay at Marriott or IHG hotels. For an established American service brand like Sheraton, I found this experience to be an overall discomfort at an operational level. It's not about blaming individual staff or the front desk. From the moment I stepped into the hotel from the garage, no one acknowledged me, and the front desk staff offered no smiles. After check-in, no one offered to help with my luggage, not even as a courtesy. When I encountered staff on the way to my room, no one initiated a smile or greeting. I also had no idea where breakfast was. I tried calling, but perhaps there was a line issue, as it took five calls for someone to pick up. The "deluxe triple room" was essentially a king-size river view room with an added small bed. For 1250 a night, I wouldn't expect this level of service. The toiletries were from Meijiang, which I don't recall ever seeing before; many five-star hotels in the Jiangsu-Zhejiang region use Bulgari. So, even though I received a complimentary breakfast, which initially made me consider a good review, the overall experience simply didn't meet my expectations. The young lady at the front desk was aware of my feelings and sincerely apologized, which I appreciated. However, I still want to express my honest thoughts, hoping that the hotel's operational management can improve service quality and awareness. One cannot rely on just one front desk interaction to boost overall satisfaction. I remember staying at the Wyndham in Yichang during the May Day holiday, and their service was thirty times better than this. Nanchang is a provincial capital, and this service standard is truly subpar. The above are just my personal, honest feelings. Please bear with me!

The room was spacious and came with a sofa bed, perfect for families with older children. It offers a view of Tengwang Pavilion across the river and is directly accessible from a Line 2 subway exit, making travel easy even during National Day traffic. I recommend the mixed noodles and瓦罐汤 (clay pot soup) combo for breakfast – a classic Jiangxi breakfast. Xiao Tan at the front desk was very friendly and efficient.

The hotel is very close to the river, making transportation convenient. It's an easy walk to Qiushui Square, and the metro provides quick access to Bayi Square and Tengwang Pavilion. There are also many good restaurants nearby. The only downside is that the facilities are a bit old. It's a great spot for watching fireworks.

The room had no tissues or anything, and the cups were dirty. For this price, there wasn't even any fruit. The internet kept disconnecting, which was truly frustrating. To make matters worse, the toilet seat broke when my child was using it, causing them to fall off while having a bowel movement and get a small scratch on their neck. So annoying.

The hotel location is great, making it easy to get around. Alicia at the front desk was very welcoming and helpful. From the room, you can enjoy a view of Tengwang Pavilion across the river.

The stay was great, and Ms. Xiong, who helped us check out, provided excellent service [Strong].