Vedema, a Luxury Collection Resort, Santorini

We arrived at the hotel in the morning and were taken to breakfast, which was fine, we then were taken straight to our suite. The suite had a large splatter stain all over the bedroom wall and the jacuzzi had not been cleaned since the last guests had stayed and had scum and bits floating in it. We requested these to both be cleaned. The stain was cleaned off some of the wall, but we were told we would have to wait 24 hours to use the jacuzzi once it had been cleaned and that they hadn't had time since the previous guests. We then were not informed for another 2 full days (until we asked) that the jacuzzi had been cleaned. We also noticed that the pictures on the website for the hotel, which we had looked at in anticipation of our arrival, did not reflect the actual room we were given. Our room seemed dated in comparison and was not what we were expecting for the money that we spent. We also noticed that we had not been given a tour of the hotel but that all other new arrivals were being given one. We spoke to one of the ladies at reception, who did then give us a hotel tour, and she offered to look at changing our room, which we said was not actually what we had come in for, we just wanted to explain to the manager that we felt disappointed by the experience we had. She wated to speak to her manager the next day and would come back to us with a solution. We never heard anything the next day so went back to reception in the evening, where we spoke to someone else who said they would get the manager to come and see us the next day at 10am. The manager did not show up, and we had waited in the room for them all morning. We then received a message in the afternoon to say the manager apologised for missing the appointment and would come and see us that afternoon and a time would be confirmed. This never happened and we waitedf about at the hotel for the entire day for absolutely no reason. We then heard nothing else at all about anyone speaking to us about the issues. We had given up completely by this point and just used the hotel for sleeping whilst we explored the island. On check out we were not asked how our stay was, just handed our bill for taxes and the one lunch we had on the day we were waiting for the manager to not bother coming to see us. We were not looking for any special treatment, just the service we had paid for. We were staying 7 nights at this hotel, where it seemed most guests were staying only for a few nights but getting much better treatment than we did. I would never recommend this hotel to anyone, if you have any sort of issue they just won't bother to resolve it or take care to communicate with you as a guest. If I'm completely honest, this ruined a holiday we had been looking forward to and spent a lot of money on. To the manager: please don't bother responding to this review, you couldn't make the time when we were at your hotel so it's far too little too late now.

I had a fantastic stay at Vedema in Santorini, part of Marriott’s Luxury Collection. The hotel was wonderful, but the people really made the experience stand out. Maria, the manager, deserves special recognition. Although she is new to the property, she is already doing an excellent job. She was so pleasant, helpful, and genuinely kind. She made me feel welcome and appreciated, and she is a tremendous asset to the hotel. I hope the leadership team recognizes the great work she is doing. Sam in the restaurant was equally impressive. His attentiveness and first class service made the restaurant experience a pleasure. He really looked after me, and that personal attention makes such a difference when you are traveling. What I appreciated most was how natural and sincere the hospitality felt. Maria and Sam were a pleasure to interact with, and they are a big part of why I would happily return. Thank you to both of them and the entire Vedema team for a wonderful stay. Anyone considering this hotel in Santorini has my wholehearted recommendation. Five stars, well deserved! #Vedema #Santorini #TheLuxuryCollection #SantoriniHotels #GreekHospitality #ExceptionalService #LuxuryTravelGreece

We were doing a 2 week European trip for a friend's 50th birthday. Our travel agent told us about the Vedema. When we pulled it up to look at it, it was ABSOLUTELY stunning. Well, it did not disappoint. Our flight arrived early and they were generous enough to allow us to check in 4 hours before we were to initially check in. The staff was amazing, from the front desk, to the porters, the servers at the breakfast restaurant, to the servers at the pools. What an incredible stay we had. The views are SPECTACULAR, from the grounds to the views from your rooms. Everyone was always very helpful. We stayed at the Vedema for 4/5 days but wished we had just stayed in Greece. This place was Heaven and we will definitely be back. Sam we miss you and hope that all is well with everyone there. This place should be highly recommended as they make you feel like you belong there. Thank you from the Rogers. Until next time.

Where to start! Our room was spacious and kept very clean. Our room was peaceful. Our jaccuzi was cleaned regularly. Fabulous food and ambience. Breakfast is substantial and very tasty. Dinner in Aleti is atmospheric (candle lit) with great food and service. Wine tasting was very informative - Vasilis is very knowledgable. Pool service is attentive and helpful. The staff are all amazing and work together like a family (too many to name but shout out to Sam!). Nothing is too much trouble. Reception staff are very helpful. The hotel is in the centre of the village so perfectly situated for exploring. Would thoroughly recommend.

Vedema is highly recommended, it is great location, we hired a car but there is easy access to buses that go all over the island. We loved our room, which had a constant stream of checks that all was ok. The food was first class, breakfast is outstanding and will set you up for the day. The key feature is the quality of the service, the staff are friendly, attentive and attend to anything very quickly. (For instance we had a leaking fridge, these things happen, the leak was cleaned up in 10 minutes, the fridge was replaced in 30). A great team of staff, go and meet them!

My wife and I just completed an incredible long stay at Vedema, a Luxury Collection Resort in Santorini. Spending a longer time at a resort gives you a deep look into its daily operations and tests how the team handles unexpected issues—and Vedema’s team handled ours flawlessly.We originally booked an East-facing suite with a hot tub. The room itself was stunning, immaculate, and featured a massive balcony with totally fulfilled our needs. However, we encountered an external issue: a nearby local property had dogs that barked constantly from 4:00 AM to 6:30 AM every morning. After a couple of disrupted nights with little sleep we raised the issue.When we complained to the hotel manager, Theodore, he was extremely welcoming to our issue and dealt with us professionally and accordingly. Maria was also incredibly professional in her approach; she dealt with us in a highly positive manner and made sure she resolved the situation appropriately. Thanks to their amazing service recovery, we were moved to a spectacular Villa with a private pool. It was South-facing, completely quiet, and offered the most incredible views and breathtaking sunsets. This villa was a magnificent, peaceful oasis that completely transformed the rest of our holiday into a relaxing dream.Beyond the management team, the staff throughout the entire resort are truly fantastic. In particular, Tasos and Sam deserve special recognition for their incredible work ethic. Whether they were working during breakfast or around the pool, they worked incredibly hard, always maintained a professional attitude, and greeted us with a warm smile every single day.Important Notes on Location & Transport:While the traditional village of Megalachori is beautiful and charmingly peaceful, staying in the village does have its drawbacks, and the cost of transport is definitely one of them. Future guests should be aware that due to the village location, you need to arrange transportation to visit anywhere on the island. The hotel does not offer a complimentary transport service, and using the hotel-provided transport gets very expensive. On average, it cost us €100 for a return journey to Fira or Oia, and €80 for a return journey to Kamari Beach [¶].For a high-end luxury property—especially when booking premium suites or villas, or holding Gold Elite status and above—complimentary airport/port transfers or basic shuttle options really should be standard and completely included.A hotel's true character shines through its people and how they handle a problem. Theodore, Maria, Tasos, Sam, and the rest of the team proved that Vedema is world-class. Despite the transport costs, we cannot thank them enough for making our extended stay so memorable. We will definitely be back.

I've been lucky to visit several Luxury Collection properties around the world, and Vedema lives up to the name. The property is gorgeous, sophisticated, with gardens and flowers well maintained and clearly cared for. The villas have comfy design and finishes, and the Olympian Villa (love!!) had a beautiful private pool, patio and modern kitchen. Also love the blue and red doors for other suites, all show individual character and are very well-designed. One could easily spend a full week here enjoying life! Breakfast by the pool was lovely. It wasn't a buffet - you ordered from the menu and everything arrived very quickly. The service was impeccable, and I actually prefer this more tailored approach - and less food waste in general. I have to say as well, the team was excellent. JM at reception was amazing, so welcoming and made me feel at home from the moment I arrived. Maria at the Front Desk was incredibly helpful and professional. Irini from Guest Experience was vrey sweet and even drew a little picture for my keepsakes, such a fun and personal touch. Panos from F&B runs a sharp team, and Sam and Vassili, everyone in dining, brings pride and attention to their work. The team genuinely wants every guest to have a great experience and were proud of being at Vedema. It makes a huge difference! I also found the hotel's WhatsApp messaging a real plus. You can learn about events or make bookings, a nice way to stay informed without interruptions. Now Vedema does recognise and respect Marriott status, and I really was blown away by the generous upgrade after getting Suite Nights!! Yes being Lifetime / Ambassador does help, but it also means I have very high standards for hotels -- and Vedema did manage to "wow" me! In fact, regardless of memberships, I can see a consistent high quality of service throughout, and that luxury service is very well done. Thumbs up!! Location wise, no it doesn't have that "view" but I like the location in Megalochori over the main tourist areas in Oia and Fira, and there are many beautiful little gems around the hotel. Also just use GYG for private transfers, it's all nearby. I also had the opportunity to visit its sister property Istoria for black sands beach, but Vedema definitely wins for me! ^_^ I'm just so glad that out of all the hotels in Santorini, I found Vedema and it made my stay truly memorable. Beautiful property, excellent service, serene designs, and run by a team that genuinely cares. I would absolutely stay here again.

A dream! Vedema is truly the essence of Santorini. Located in the picturesque Megalachori you get to experience the island and all its colours and flavours, in a more private way. The resort is beautiful. The gardens, the grand villas, and attention to detail make you feel home away from home. We definitely recommend the wine tasting at its historic canava. Their Vin Santo is something else. Thanks so much to the manager Theodore for your hospitality, to Simon, Vassili and all the team for making our stay a memorable one. Vedema is pure charm and the best of a secret Santorini. We would love to come back again.