Dream Nashville, Part of Hyatt

Great location. Very helpful front desk staff and valet workers. Good breakfast at stateside but a few more items could be added

The staff is full of southern charm and are very attentive to needs. Ebony checked in daily. The brunch is fun there.location is great. It's beside Printer Alley, two blocks from Broadway, and has many places to eat within close proximity.

A beautiful renovation of a historic hotel, originally built in the late 1800s, it is a mix of old and new. We found it charming and the service was OUTSTANDING! We live in the Nashville area and chose this hotel for a special weekend downtown. It is a few minutes walk away from all of the charms of downtown Nashville, lower Broadway, Ryman Auditorium, Bridgestone Arena, Country Music Hall of Fame, etc. I highly recommend this hotel!

The property is fairly convenient, a 4 block walk to Broadway and The Assembly and one minute walk to Printer’s Alley. Bartenders at the lounge were great. Our stay, however, wasn’t a wow, and there were a few issues: 1. At the time of checkout, the hotel attempted to charge us $30 per day plus tax for a total of $140 for a “resort fee.” When we asked what the fee was for, we were told for the use of internet and coffee. We didn’t use the internet or drink coffee and protested these sort of accommodations are a part of any hotel service for their guests. They took off the fee, given our protest, but the fee was a backdoor, nickel and dime attempt to squeeze more cash out of their guests on our $1400+ hotel stay for 4 days. 2. My husband’s $450 electric razor recharger cord went missing, which we reported to the front desk and were told we would receive a call. No follow up was attempted by the front desk and this raises some concern about room security. 3. After the $140 charge was attempted. I reflected back on a complaint by a guest in the elevator who was upset she was being nickeled and dined with some fee bc the car had broken down and was in for repairs and the hotel had to hold their luggage until the car was fixed. Clearly, the Dream Hyatt missed the course on guest relations. Given this experience, I wouldn’t stay at the property again and caution anyone staying in Nashville to be aware of the last minute, at check out, resort fee.

good location(2 blocks from broadway),room was clean and friendly staffs. will book again if return to Nashville

Disappointing Stay with Multiple Issues Unfortunately, our stay was far from what we expected. We specifically booked a room with two queen beds and even paid an extra $30 to secure that room type. Despite this, we were given an alternative room with limited beds. We were later told the hotel had oversold the rooms, which is not acceptable given that our booking was confirmed. To accommodate us, we had to call someone in the middle of the night to install a rollaway bed, which disrupted our rest. The hotel offered us a credit as compensation for the inconvenience, but during checkout they attempted to remove the credit, claiming the checkout staff was “not aware” of it. This lack of communication and accountability added to an already frustrating experience. The room itself was uncomfortable. It was very cold, the windows are old and poorly insulated, and to make matters worse, the hot water was shut off during my morning shower. Service across the property was inconsistent at best. The front desk staff was not friendly during checkout. The restaurant is overpriced, and at the bar we waited an unreasonably long time just to get water. The valet service was also extremely slow—cars took forever to arrive, and valet staff were often not available or present when needed. Overall, this hotel did not meet basic expectations in terms of room quality, service, or professionalism. Given the number of issues we experienced, I would not recommend staying here, especially if you va

Our stay was perfect. I will say after booking and pre-paying there are many more fees once you get on property, but other than that, very nice and in a great location downtown.

From the moment we arrived, the service was exceptional! Being welcomed with drinks at check-in was a lovely touch and set the tone for a fantastic stay. The staff went above and beyond to accommodate our parking needs, which we truly appreciated! The hotel itself is stunning - beautiful, well-kept, and inviting. A top-notch experience with outstanding service. We would absolutely stay here again and highly recommend it.

The room and amenities were wonderful but the staff provided superb customer service. I've never had any staff response so quickly to every request and/or need. The staff's treatment of my husband and myself made it an unforgettable experience.