Keraton at The Plaza, The Unbound Collection by Hyatt

The room turns out to be relatively the same as the old version of Keraton. It hasn't been renovated yet. Be aware when booking a room labeled 'Club Access'. It turns out this just means a room on a higher floor, not actual access to the Club Lounge. However, if you book the full-board package, you get access to the restaurant which always has refreshments available. The food selection was amazing! Here are the highlights: Dinner: Oxtail Soup, Beef Cheek, and Lamb Fried Rice Breakfast: Smashed Avocado, lontong sayur, an assortment of fresh berries, and Chicken Noodles (Mie Ayam) Lunch: Rawon (Black Beef Soup) and Brisket Drinks: A wide variety of Tema Tea flavors that were really exciting to try. Special thanks for the wonderful service from Reynaldi and Tasha at the Front Office, as well as Mas Bayu, Bu Eva, and Vina at the restaurant."

My second stay at Keraton at The Plaza, The Unbound Collection by Hyatt, was even more memorable than the first. I was pleasantly surprised with a room upgrade, and the entire space felt beautifully refined—from the elegant bedroom and spacious bathroom to the sophisticated interiors and impressive city views. The hotel also prepared a thoughtful gift for me, making the stay feel even more personal and exclusive. Every detail reflected effortless luxury, while the impeccable service made me feel genuinely valued as a returning guest. Keraton at The Plaza has easily become my favourite place to stay in Jakarta. Whenever I return to the city, this will continue to be my first choice—and certainly a hotel I will keep recommending to everyone🤍

We had a wonderful time at Keraton, the kind of rest & recharged holiday we needed. The staff are kind & always ready to help you, so flag that everything is halal. The hotel is connected the mall, definitely will come to stay here again

Hotel, room (especially the bathroom), dining. Loved it. Throughout my stay there were renovation works on the floor above mine. It was noisy at that time. But I am fine as those are needed to be done. I’ll certainly come back to stay here. It’s becoming one of my favorite hotels to stay in, when in Jakarta.

I enjoyed my stay at Keraton. The room is spacious. There were some issues during my stay but the staff handled it well. The service could be improved. Overall I may return to this hotel again for their full board service (Breakfast-Lunch-Dinner).

I had a truly memorable stay at The Keraton at The Plaza, Jakarta. From the moment I arrived, I was genuinely impressed by the warm hospitality and thoughtful welcome extended to me. The arrival experience felt personal and exclusive — the staff greeted me with sincere smiles and ensured a seamless check-in process. What stood out the most was the exceptional service. Every team member was attentive, professional, and consistently attentive to detail. They made me feel valued throughout my stay, always ready to assist with grace and efficiency. It’s rare to experience service that feels both luxurious and heartfelt at the same time. The overall ambiance of the hotel is elegant and refined, perfectly reflecting its premium standard. My stay was comfortable, relaxing, and truly enjoyable. I would absolutely return and highly recommend this hotel to anyone looking for a refined stay experience in Jakarta.

Had an amazing experience for one day staycation. Overall, they delivered best service ranging from room, amenities, food (exceptionally stand out). With the price around USD200 including bfast, lunch and dinner it would cover all the experience you need. However, i stayed with the view of unfinished construction building that reduce the good experience and could not change the room with the same type.