pamzhao
March 1, 2026
For my little one's birthday, we chose the renowned and historic Fairmont Peace Hotel in Shanghai. Honestly, I didn't have high expectations because I'm usually partial to Ritz-Carlton hotels and haven't been particularly impressed with Jinjiang Group hotels in China. However, from the moment I stepped in, the warmth of the staff during check-in immediately made me feel welcome. Every staff member greeted guests with a smile. We toured various areas of the hotel, creating wonderful memories. In the afternoon, while relaxing, a staff member surprised me with a birthday cake. These small details truly showcase the Peace Hotel's service philosophy – I'm very grateful.
In the evening, we experienced the Old Shanghai vibe at the jazz bar, where the average age of the musicians was 82. My only minor disappointment was that one of the younger waiters there didn't quite match the high service standards of the rest of the hotel. The breakfast was also quite substantial, and a special shout-out to the young server, Eilo. I eat extremely small portions of everything, and at other hotels, they can't make the tiny omelets I like. He accommodated my picky request, and I'm very thankful to him – he deserves praise. The breakfast lobby manager was consistently attentive, promptly addressing guests' needs. I mentioned that for breakfast, I only wanted a croissant with butter, but the one I received was a bit burnt. He immediately had the restaurant make two fresh ones for me, which I found incredibly touching. When a hotel manager can promptly handle issues and ensure guest satisfaction, that hotel is surely destined for greatness. Highly recommended!
Original TextTranslation provided by Google