Seashells Phu Quoc Hotel & Spa

Everything was great. Hotel room was spacious, breakfast had great selection. Staff were friendly and always willing to offer assistance. The pool, beach and the scenery was beautiful.

Perfect sunset view right at the balcony. breakfast selection was great too! Polite staff and excellent service. Hotel location is walking distance from the night market and King Kong mart.

Pros: -The location was really nice if you want to visit Night Market or Sunset Town. -The view from my room was stunning. -The amenities in the hotel were great! -The gentleman at the tour table was amazing and helpful! -The servers and waitress/waiters in the restaurant were outstanding! Awesome customer service! -The SPA and customer service was absolutely wonderful! It is a must visit! Cons: -The room could use an update. The tub and shower needed to be cleaned better. You could see the dirt in both. -Lack of security: I was a solo traveler this time. I lost my key but wasn't sure if I left it in the room or someplace else and asked for new ones at the front desk. Typically when that happens at ANY hotel, they void the previous room key and provide new ones. Well, the guy at the desk 1st said I needed to pay 100000vnd for a new set of keys. I immediately told him that I was not paying for another set of keys to a hotel room. Then, he had a bell hop guy use a "master key" I assumed to open my door. I was flabbergasted! I immediately did not feel safe that night knowing a bell hop or anyone else could open the door to my room. For someone who travels alone at times, and a women, I have NEVER seen that before. I checked out the next morning. I highly suggest to the hotel that you change this!