Sofitel Singapore Sentosa

Even though the online reviews were generally average, I still firmly chose to stay here because I liked the hotel's style. Overall, it was a good experience. Transportation (last 2 pictures): 1. The island's free B line shuttle bus (runs every 15 minutes until 12:15 AM) has a stop here. After getting off, the golf course is on the left, and the hotel is on the right. It's just a short walk up a small slope. 2. The hotel's mini-bus can take you to Universal Studios and Vivocity MRT station (Exit D), but large luggage is not allowed. Room: Very spacious, there's even a foyer right after the entrance where you can place two suitcases. The decor and facilities are quite new, but there's no view. Service: One of the front desk staff speaks Chinese. We arrived at 10 AM, checked in, but the room wasn't ready. The hotel delivered our luggage to the room by 3 PM. If you arrive at 3 PM, you might have to queue for check-in. Swimming Pool: It's indeed just average. They don't even require swimming caps, and there were leaves at the bottom of the pool. It's open from 7 AM to 7 PM.

This hotel is old and poorly managed, not to mention there were a lot of small ants on the bed in the room that bit my child. Avoid at all costs! Paying over 3,000 for this kind of suffering is ridiculous 😂

The hotel was overall very hygienic, with clean and comfortable rooms, and a delicious, varied breakfast. However, the location is quite remote with no convenience stores nearby, and the gym requires a short drive to reach. The front desk phone often went unanswered, and we had to wait over ten minutes during check-in for someone to assist us, so the service efficiency leaves room for improvement. Overall, the stay was decent, but the facilities and transportation convenience definitely need upgrading.

The rooms are a bit old-fashioned, but the environment is great, and it's convenient to get to the beach. One thing to note is that the hotel's own shuttle bus (picture 3) can only carry people, not luggage. If you have luggage, you need to take bus B (picture 4).

The hotel is a bit old, but the public areas are well-maintained. There was a notice in the room stating that some rooms were undergoing renovations. Luckily, there was no construction noise, but I suspect the rooms allocated to Ctrip are the unrenovated ones. It's possible that Ctrip gets rooms at a lower price, so they wouldn't offer the best ones... At least that was the case for our family room. It looked nothing like the pictures – it was old and dimly lit. You'll need to bring your own power adapter. The family room is a two-bedroom unit, and surprisingly, the living room with the sofa bed has no windows, yet there's a blackout curtain on the wall. This is because the walls are so thin that light seeps through. The springs in the sofa bed are also worn out; it sags as soon as you lie on it. The hotel offers a shuttle, which is very convenient for getting to VivoCity and Universal Studios. From the pool, it's just a few minutes' walk down to Palawan Beach.

The hotel has a strong Southeast Asian tropical vibe. Although it's not a brand new property, the overall feel is quite nice. There is a direct walkway from the hotel to the beach, and the breakfast was also good. The only downside was that for the two rooms we booked, both were assigned to a building currently undergoing renovations, so there was no view whatsoever outside the windows. The front desk staff's attitude was also just mediocre. In the end, Ctrip customer service had to step in to help resolve the issue.

It's quite a distance from the resort-style hotels. The facilities are relatively old, and there's a strong paint smell on the first and second floors. There are limited entertainment options for children, and the pool closes at 8 PM. It's very close to Tanjung Beach, but the beach itself isn't very crowded.