Guest User
July 23, 2025
We were charged a $ 250 deposit for a juice stain on the carpet that wasn’t larger than 2 inches. Nobody would have probably even noticed had we not pointed it out. The manager explained that she couldn’t rent the room out for an entire day, because they had to clean the stain with a carpet cleaner!? I suppose to some people a bad excuse is better than none at all. We’ve emailed corporate numerous times, but it appears that we are not significant or good enough to resolve the issue, because we never did receive a reply. This is very disappointing to say the least. We would have been happy to clean the stain ourselves, which we’ve stated a few times during checkout, or even paid a $ 25- $ 50 fee. However, in my humble opinion, a stain that was less than 2”, does not warrant a $ 250 deposit being withheld. Shame on you! We’ve cleaned the entire room, collected ALL trash in large trash bags that we picked up from the front desk, stacked them by the door, along with the dirty towels etc. Cleaned the kitchen, wiped down any and all surfaces that were dirty, made sure everything was clean, AND left a tip. (this was my daughters 8th birthday party with friends) The room was spacious, but the bathroom was not what I would consider to be clean. We had to wipe down the tub and toiled before we used it, as well as the kitchen counters and fridge. The tub kept clogging and drained very slowly. There were no extra towels available as they were currently doing laundry, or so we were told by a gentleman who was sitting in the lobby reading the newspapers, and later enjoyed a cigarette outside in the courtyard. Trash was running over in the outdoor trashcans, but at least the pool area seemed pretty clean, and the breakfast was not bad.
