Aman Nai Lert Bangkok

Hmm, the location isn't great. I stayed on the 17th floor (the top is the 19th), and the view was underwhelming. The room was spacious and decent enough, but the staff's attitude left a lot to be desired. I feel like I heard 'I'm sorry' from the staff over 50 times during my 6-day stay. It got so bad that I actually asked the manager, 'Is this a racially discriminatory hotel?' lol. The butler service was subpar, and the food at the 19th-floor Teppanyaki restaurant was absolutely terrible.

Visited during the National Day holiday, and surprisingly, it wasn't too crowded. The overall aesthetic is a hybrid of Aman New York and Aman Tokyo, though it lacks a bit of distinct character. Service was meticulous as always, and providing complimentary airport pick-up and drop-off services along with airport Fast Track was a really nice touch.

A stay at Amann always exceeds expectations, from the service and ambiance to the overall experience. My family absolutely loved our visit.

Very quiet and comfortable, definitely worth the money. Remember to stay for at least three nights, otherwise, I think the transfer service isn't included. The Japanese restaurant upstairs is a bit pricey, but the food isn't bad. Their cocktails are good, and the sake selection is impressive, though not quite to my taste. The drink in the photo is that nice cocktail! 👍

Even the Aman in the city has its charms; this is definitely a top-tier experience in Bangkok. The rooms are impeccable, from design to maintenance, and very comfortable. The public areas offer plenty to explore; the lobby has a great view and connects to the restaurant without being noisy. I particularly loved the money tree in the lobby. Downstairs is Nai Lert Park, an urban oasis in the heart of bustling Bangkok that's worth visiting even if you're not staying at the hotel. The hotel's food is excellent; don't miss the crab porridge and crab omelet for breakfast – they are absolutely delicious! The service was flawless, and they provided many complimentary items. It's a shame I couldn't take the handmade chocolates with me!

The essence of a high-end hotel, especially at its price point, often boils down to the emotional value and overall experience it delivers. Firstly, even with temperatures soaring above 30 degrees Celsius, the allure of Naile Garden, being open to the public, was undeniable for many ladies eager to snap photos. However, as a guest, I highly recommend booking the hotel's exclusive tour. This is the only way to gain access to the interior of the former residence. While the tour is conducted entirely in English, which might be a bit challenging for some, the guide's attitude was excellent. A pleasant surprise was receiving a complimentary fan and being invited for drinks next door. Secondly, the hotel's staffing was more than adequate. Whenever I left my room, they would promptly tidy it – a remarkable three times from afternoon to evening, showcasing incredible attention to detail. I only experienced the BMW airport transfer service to the terminal, where staff were ready to assist with check-in. Thirdly, as it was my birthday, I had requested special arrangements in advance. Upon arrival, I was greeted with champagne and cake. Another cake was presented during dinner at the 19th-floor teppanyaki restaurant. Finally, breakfast was à la carte, a standard for luxury hotels. I highly recommend the Thai noodles; the broth was incredibly flavorful, far from a street-food experience. The latte was also made with excellent beans – I ordered two! Before leaving, there was a charming little ritual of drawing a lucky charm. Even though you know it's designed to be a good omen, it certainly maximizes that emotional value. By the way, the laundry bag was of excellent quality, and with permission, I took it home to use for my running gear.

Extremely poor. The staff were unprofessional and lacked boundaries; the butler even said a guest was 'very much like her friend.' Moreover, despite having her own WeChat app, the butler asked me to download WhatsApp (an app banned in China) to contact her for service. She never proactively added me on WeChat, the convenient contact method for Chinese guests. Throughout my stay, aside from using in-room facilities, there was no way to contact the hotel. While I, a solo female, was changing clothes, a male staff member opened the door and entered the room without permission. This was extremely uncomfortable and appalling! When I took a taxi, the hotel staff, without my permission, hailed a more expensive taxi for me. During the room tour, I asked if the drinks were complimentary. There were no labels indicating payment, and the butler confirmed they were all free. Later, at 12:00 AM, when I called staff to open a drink, I double-checked if they were free, and the staff again said yes. After checking out, I took the drinks with me. However, the hotel later called, claiming the drinks were not free and argued with me for 60 minutes. Seeing how desperate they were for these two bottles of wine, and understanding their difficulties, I initially didn't want to dwell on the miscommunication caused by their two employees. I decided to be magnanimous and return the wine, informing them I would send it to them after checking into my new hotel. However, the male driver who picked up the wine was very disrespectful. He demanded I open my suitcase at the entrance of my new hotel. He also didn't contact me directly about the issue but instead harassed and informed the check-in butler at my new hotel, putting pressure on me. This was extremely disrespectful and felt like they were bullying a solo female traveler. The hotel's two staff members made mistakes, but the customer had to bear the consequences. Only after I checked into my new hotel did the relevant butler contact me via WeChat (why didn't she add me on WeChat earlier when the guest couldn't use WhatsApp? Is she lazy and not providing service?). It seemed she was trying to shirk her responsibility. During my stay, the promised 24/7 private butler contact service was not provided.

Honest Review: 3-Night Stay at Aman Bangkok As a frequent guest of luxury hotels worldwide, my three-night stay at Aman Bangkok has been the absolute worst hotel experience I have ever had. The actual service fell far below the basic standards of even an ordinary hotel. 1. Lack of Professionalism and Service Mindset Among Staff 1. Luggage Service Failure (Staff Member: Kim) Around 5:00 PM on November 8th, needing to rush to a stadium for a show, I explicitly asked a staff member named Kim to help handle the luggage in the car immediately so we could depart without delay. However, Kim just stood there the entire time, taking no action whatsoever and offering no help with the bags. In the end, we had to load our own luggage. Faced with a clear, urgent, and reasonable request, the staff member showed neither proactive service awareness nor a basic sense of responsibility. This performance falls drastically short of the butler-style service Aman is famous for. 2. Unprofessional Restaurant Staff (9th Floor Host) Around 9:30 AM on November 7th, the restaurant host seated us at a table without checking if it had been cleared. There were still obvious food scraps from the previous guests, no clean cutlery had been set, and the staff failed to clean and tidy the table in a timely manner. Clearing tables and setting up before a meal are the most basic requirements of food and beverage service. For this to happen at an ultra-luxury hotel not only ruins the dining experience, but also raises serious and valid concerns about the restaurant's daily hygiene management and operational procedures. 2. Strong, Irritating Odor in the Room Impacting Comfort There was a distinct and pungent chemical or renovation odor inside the guest room. I asked the hotel for an air purifier, but it did nothing to effectively improve the smell. During my stay, I even experienced physical discomfort, including a sore throat and tonsillitis. For a brand like Aman, which prides itself on high-end living and wellness, failing to guarantee basic indoor air quality and guest health is its most critical and fatal flaw. 3. A Huge Gap Between Operational Reality and the Aman Brand Positioning What this stay exposed was not just a single service lapse, but a complete departure from Aman's brand values of comfort and ultimate service. All of the above reflects my genuine experience. Do not recommend staying here.

1. My English is fluent enough to keep up with, or even outpace, the front desk staff. However, I wasn't traveling alone, and the hotel also needs to be considerate of other guests in the party. The hotel seems to think that having staff speak at a super-fast pace is a sign of professionalism or even something to 'boast' about, but it actually comes across as arrogance toward non-native speakers... Seriously, do native English speakers even talk that fast? To use an internet slang phrase: 'Are your lips rented? In such a rush to finish and return them?' 2. The hardware is subpar. When trying to sleep at night, the air conditioner emits a persistent, low-level humming noise that can be heard even with earplugs. Combined with a rather firm mattress that doesn't contour well to the body, I didn't get a good night's sleep at all. As the temperature rises in the morning, the building's exterior facade also creates metallic 'warping' noises. In our room, this happened every 5 to 6 minutes, lasting from sunrise until noon, making it impossible to sleep in. 3. The hotel breakfast has a wide variety, but not much of it actually tastes good. We asked for bread, but the butter didn't arrive until after we'd finished the bread, and the jam was terribly delayed too. 4. Lacking attention to detail. Before we checked out, the hotel gave us personalized luggage tags, but they ended up mixing up my suitcase with my friend's, attaching our tags to each other's bags. 5. Despite it being a birthday, there were no special perks whatsoever—just a handwritten card and a very mediocre welcome gift. For a room rate costing in the tens of thousands, it lacked any distinct character, and we weren't even given an upgrade. When we voiced our dissatisfaction, it wasn't until the next day that they offered a free night's stay, with the option to directly upgrade to a different room. I honestly don't understand why many hotels only start offering room upgrades and empty gestures *after* something goes wrong. What were you even doing before that? 6. We had dinner at the hotel's Hiori restaurant. None of the chefs wore masks or any protective gear the entire time, and a female staff member kept coughing. When they asked how we liked our cocktails, my partner said they were quite mediocre, if not downright unpalatable. The restaurant staff didn't do anything to remedy the situation, such as replacing the drinks or waiving them from the bill. It wasn't until we brought it up the next day that they cheerfully slapped a heavy discount on it. Wait a minute—so if the guests don't speak up, staff just do nothing? Finally, I'd like to share a few very personal thoughts. Nowadays, across various online platforms, when people label certain brands as 'ultra-luxury,' I am honestly sick to death of that term. So many people blindly trust the hype surrounding certain brands, focusing purely on their hardware, interior design, and whether the decor makes for photogenic spots, while completely overlooking the most crucial aspects—namely, attention to detail and how a hotel handles things when problems arise. True ultra-luxury isn't about having gorgeous rooms, smart toilets, or top-tier toiletries... What truly matters is whether the hotel can immediately attune to a guest's feelings when an issue is discovered, how quickly they can resolve the current problem, and whether guests can actually get a good night's sleep in their room and enjoy a satisfying dining experience...