Pros:
1. The hotel's natural environment is excellent, offering sightings of incredibly rare protected animals. They also provide a free wildlife tour, which I highly recommend. It's a fantastic experience to simply walk around the hotel and spot monkeys foraging.
2. The service is outstanding. The hotel staff are attentive and very considerate of guests. The welcome drink was delicious. The hotel facilities are well-maintained, and I received a room upgrade with a great view and a spacious layout.
3. The slippers were very comfortable. The breakfast tableware was exquisite.
Cons for me:
1. The claim of being the 'most beautiful Intercontinental' is an exaggeration. Some areas even felt [as pictured], though I suppose one could call it 'unique.' Personally, I found it gaudy.
2. I strongly recommend including executive lounge access. If you arrive early, since there's no air conditioning in the public areas, the only cool indoor space to relax is the executive lounge. Otherwise, you're stuck waiting in the hotel lobby, and elderly guests and children need to be careful to avoid heatstroke.
3. The breakfast was delicious, and the fruit quality was high. However, it's baffling why the other restaurants were so bad. After reading reviews that even the Michelin-starred Japanese restaurant wasn't great, I booked a package that included dinner. I paid extra to change the dishes, but they were still terrible. It was arguably the worst meal I had in Vietnam.
4. Although the hotel was uncrowded and had a good environment, the beach quality was very average, and the loungers by the sea started closing down every day at 6 PM.
In summary, I think this Intercontinental is worth staying at, but don't go in with exceptionally high expectations.
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