Twinpalms Surin Beach Phuket

This is the most satisfying hotel I've stayed at in Phuket. The staff are incredibly welcoming and create a wonderful sense of occasion, especially the reception manager, Wansa, who was excellent. The hotel facilities themselves are also great, the environment is beautiful, it's quiet at night, and they offer complimentary fruit during the day, along with a delicious breakfast. Definitely a hotel worth staying at again! 👍

The hotel was great overall, our whole family loved it, especially the pool area where we could relax and swim for exercise. Surin Beach is just a five-minute walk away, which was super convenient!

A small but luxurious hotel with a great resort vibe. It's perfectly located on Surin Beach, right by the ocean. There are also two 7-Elevens very close by. The blonde guy at the front desk was really handsome and explained everything about the hotel in detail. We enjoyed the welcome drink, downloaded the hotel app, and kicked off a wonderful vacation. The breakfast was a very authentic Western-style meal; the bread was delicious, the coffee aromatic, and the made-to-order omelets from the kitchen are a must-try. The room itself was very spacious, especially the bathroom area. The TV was an Apple TV, so we could easily cast to it. All the in-room amenities were complete, and the room service was excellent.

This is my third time staying here, and the service this year is noticeably not as good as it was in the two years before the pandemic. My luggage was delayed, and when it finally arrived at the hotel from the airport, it wasn't delivered to my room. I didn't find out it had arrived until I went looking for it myself the next afternoon, when a staff member told me it had been delivered to their office the night before.

The room type I booked was advertised as a ground-floor room with direct pool access and a bathtub next to some plants. However, I was given a second-floor room. Overall, the hotel facilities and design are fantastic, and it's close to the beach. Surin Beach itself is quite a niche spot; the commercial area nearby is sufficient for daily living and a vacation, but it's not particularly lively. All in all, it was a very comfortable stay.

Double Palms Hotel was quite good, with a comfortable environment and welcome amenities. The hotel cleaned our room twice a day. There was a brief power outage one night. It's a shame we only stayed one night; I hope to come back next time for a more in-depth experience.

The hotel's service was excellent. Since it was the off-season, they even upgraded us to a three-story villa, which was a pleasant surprise! The staff were very friendly, and the room was spotlessly clean. The private pool was also a fantastic feature.