Facilities: Every year, our family road trip's last stop is always this hotel because the kids love playing in the water. I'm usually wary of public swimming pools due to hygiene concerns, but this is the only one where the pool is clean enough for them to enjoy! The courtyard pools are cleaned and refilled for each guest, which is great! There are both hot and cold water pools. The hot water pool is slightly larger in one corner (the first six photos show the hot water pool booked earlier this month, the last one is the cold water pool), so you can compare. I'd like to specifically mention that the toiletries in the hot water rooms are Aesop, but in the cold water rooms, they're Cha Ling. It would be better if they standardized to Aesop 😝 for a more consistent experience, especially since more guests book cold water rooms in the summer, and the price difference isn't significant! However, the quality gap between the two brands of toiletries is quite noticeable.
Cleanliness: The cleaning is decent, the bedding is clean and tidy, with visible signs of laundering, clearly indicating they've been changed. Details like the shower corners and drains are very well done and spotless, not a single strand of hair.
Environment: It's an independent villa, surrounded by birds and flowers, which I absolutely love. All you hear are birds chirping, no city hustle and bustle.
Service: I have to say, the service genuinely gets better every year. Honestly, when I first came, the service wasn't great, though the hardware was fine. But having visited twice within the last month, I've clearly felt the improvement in service quality. From the warm and thoughtful room service staff and their polite manners, to our private butler Rachel's meticulous attention, attentiveness, and quick responses, it truly feels like a home away from home. With two children, good service is essential. The night before, we had a lot of leftover dinner, and she proactively offered to come pick it up and reheat it for us the next day at noon. The next day, in over 40-degree Celsius heat, she drove a golf cart to our room to collect the food, reheated it, and brought it back. During our stay, she also helped us collect numerous takeaways and delivered them to our room, constantly busy and always with a smile. The kids all love Auntie Rachel! Our younger child is small and needed a nap on the second afternoon, and Rachel spontaneously helped me arrange a late check-out even before I had to ask. This kind of thoughtfulness and understanding is truly something every hotel professional should learn from. The boss absolutely needs to give her a raise and recognition! In short, I feel that Songpin Hotel is improving bit by bit, and I truly wish them a prosperous business! It's our happy base camp for me and the kids! We can play in the water, visit the Ocean Park, and explore Yule Town, it's just wonderful!
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