Home2 Suites by Hilton Bismarck

Michelle was amazing, the staff was very pleasant to deal with. Room extremely clean, looks like a new property, upgraded gym equipment, clean indoor pool. Room was specious, free WiFi and parking. Nice breakfast too.

Cleaning staff has to do better in rooms. Attention to detail goes far. We were disappointed

The hotel itself and rooms were clean and nice BUT a house keeper must have forgot to check the dresser drawers when they cleaned our room because we opened up the top drawer and it was full of kids cloths which kind of grossed us out and we were planned to complain and ask for a new room as we have no idea if those kids cloths had lice or anything weird on them. Ultimately we left it alone as the rest of the room was very clean and just kept the drawer shut.

Breakfast was well supplied, the lady kept the area completely clean and organized. Hotel was quiet. Staff was super helpful. Upon check in, our room stunk of sewage. And dirty dishes were in sink and dishwasher. Salad dressings in the fridge. There was no other room to move us to and I wasn’t feeling well. The lady documented the complaint and was very helpful. The bedding was clean, so were countertops and bathroom.

Broken bed frame. Few things to fix in bathroom. Could use a better cleaning in bathroom. Overall, very nice

The staff in the front desk was very friendly even when the computers were down and they couldn't even check us in. The rooms were clean and very nice.

Pull out sheet was dirty still and housekeeping walked into the room in the morning without knocking.

I booked a king suite, was put into a queen suite and when I asked at the front desk if I could get the room I paid for I was told that the only thing left was a king suite, which is what I booked, but she followed it with the current price was more than my booking so she couldn’t move me into that room. I was told I could take it up with the GM in the morning.

Breakfast was mediocre it was hot and fresh but eggs were pre cooked not fresh