Anonymous User
March 5, 2026
Mainly talking about the dining experience and my feelings. For ease of explanation, I’ve uploaded payment records and photos of inconsistent signature dishes with descriptions.
During the ***** New Year, I stayed at Amann intermittently and ate at their Chinese restaurant, Lazhu, 7 times.
Firstly, I personally believe my per-person dining spend is quite high. It's usually two or three adults per meal, so I'm not being nitpicky; I genuinely have an affection for Lazhu. Secondly, I absolutely confirm that Amann's F&B service attitude is excellent. When an issue arose on February 23rd at dinner, it was immediately resolved. A heavily inconsistent taste in the bream dish led to it being taken off the bill.
Indeed, the next day, the quality bounced back to the February 22nd level 🙂. However, on Lantern Festival, March 3rd, it was disappointing. After an issue arose (reasons explained in the images below), I raised questions, but there was no feedback from the chef about the cause, nor any subsequent resolution. Considering it was Lantern Festival, I let it go. But the same attitude to my questions on the 4th made the guest uncomfortable (the restaurant manager's attitude was actually alright, otherwise, I really would have erupted). On these two days, soft drinks, including fresh juices and tea, were eventually waived. I don't think this is a sustainable way to resolve problems, especially for a guest like me who cares a lot about dining. I personally feel that Amann's F&B shouldn't have such significant instability, from ingredients to taste. Given my dining frequency over the New Year, these fluctuations were quite frequent. For a regular guest raising concerns, especially serious issues about ingredient freshness or off-flavors, timely feedback should be given, not just waiving soft drinks. (I definitely wasn't deliberately finding fault when I couldn't finish the fish last night because it tasted fishy; I ate the rice and mapo tofu instead, planning to save room for the fish. I really love to eat!)
Lazhu has always been touted as the pinnacle of Jiangxi cuisine in media promotions, and I personally agree it is, when the quality is consistent! But for a high-standard restaurant, stability is even more crucial: the stability of specialty ingredients and the consistency of food quality are vital for loyal customers and a good reputation 🙂. Of course, one point is that since I was staying at the hotel, the location didn't allow me to frequently eat out. Otherwise, with such fluctuating quality, I would have been eating out in the city much earlier 🙂. The restaurant shouldn't feel like it can retain guests just because of the hotel's location 'bug.' The Western restaurant's M9 beef could also consider a different supplier; its texture was only upper-middle, not matching its price point 😐. I believe guests who come to Amann have their own lifestyles, tastes, aesthetics, and demands. The overall offerings still need to be more stable and align more closely with a luxury brand. After all, people are emotional, and honestly, many issues, as a guest, are overlooked because of the meticulous service and good attitude provided by some beloved staff. But fundamental problems that need improvement should still be addressed.
PS: On the evening of the 4th, I went to the front desk to ask what movie was showing. After the receptionist replied with the name, I said, 'Is tonight's movie that abstract?' I looked down, thinking whether to watch it, then looked up and saw the receptionist's 'meaningful' look of disdain. She retracted it when she saw me looking up. I think any staff member can be displeased with a guest, have reservations, or other emotions, or even gossip behind their back; that's normal personal freedom. But professional conduct is essential. One should know they are at work and should not let guests see, hear, or feel such emotions. This needs to be done well during working hours. The guest won't suffer any loss, but it will repeatedly shock them regarding brand image and management (the CCTV should have captured it, as that expression wasn't a micro-expression; her mouth was distorted.) 🙂
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