REY Hotel Hanoi

Great location and good service. You can walk to the street with the railway line, and the surrounding cafes and Michelin-starred restaurants are all within walking distance. It's a 10-minute drive away.

Occupancy was quite low, yet they still gave me the room at the very end of the hallway. The room had a stuffy, musty smell when I walked in, and it took running the AC for a long time to air it out. On top of that, the housekeeping was sloppy. Given the price, the value for money was just average at best. It feels like they put way more effort into the public areas than the guest rooms—all style, no substance.

REY Hotel in Hanoi boasts a fantastic location within walking distance of the Old Quarter and Train Street. Despite being in the heart of the bustling city, the hotel offers a quiet and peaceful environment. The rooms are exquisitely decorated and spotless, featuring a lush central courtyard filled with greenery. The front desk staff provides attentive service, and the breakfast is quite good.

Avoid at all costs!! As soon as I walked in and pulled back the covers, there was this huge stain on the bed, so disgusting. I told the staff we'd be leaving at 5 PM and asked housekeeping to change the sheets at 5 PM. But then housekeeping showed up at 4:30 PM. I tried to tell her in Vietnamese to come back at 5 PM, and she just said "no"... And then when I was about to go to sleep in the middle of the night, I discovered the light switch was broken and I couldn't turn off the lights. Staff had to come fix it in the middle of the night... And then once I lay down, I could hear people showering upstairs. The soundproofing is terrible.

This hotel boasts an excellent location, with most attractions in the Hoan Kiem Lake area accessible within a 15-minute walk, making getting around very convenient. Upon entering the lobby, a pleasant citrus scent greets you, and the room decor is also quite new. Breakfast is a buffet style, without an open kitchen. The only hot food freshly prepared from the kitchen is the fish noodles, so overall it's neither outstanding nor disappointing. However, the cleanliness details are quite concerning: on the first day, the toilet paper was dirty. I called to report it but received no response, so I had to go to the front desk myself to get it replaced. On the second day, there was no bath mat in the bathroom, indicating several oversights. Fortunately, the room was very quiet, and with many government offices nearby, I felt very secure. On a side note, it's not just this hotel; my overall impression of Hanoi is a bit dirty and chaotic. Overall, the value for money is decent, and the location advantage is very prominent. I really hope the hotel can improve its attention to cleanliness details; there's a lot of room for improvement.

It's not bad, but I feel it's not worth the price. The hotel's location is quite convenient, about a ten-minute walk to the Train Street. It's relatively quiet despite being in a bustling area, and the exterior looks quite grand. The room facilities are just so-so—rather plain and a bit dated. They provided way too little drinking water, nowhere near enough. Aside from the water, everything else in the mini-bar, including snacks, costs extra. Given that you can get an amazing bowl of Vietnamese pho right next to the Train Street for just a dozen RMB, the room just doesn't feel worth this price point in this cost-of-living context; for the same amount, you could stay in a much nicer place back in Beijing. There's a quite pretty tropical rainforest landscaping outside, but with the weather in Vietnam, virtually nobody would want to hang out in a steamy rainforest.

Had a fantastic experience at the REY Hotel in Hanoi! The breakfast was a real highlight, with a wide variety of options including authentic Vietnamese dishes and Western choices. The freshly made pho was absolutely delicious, and all the ingredients were super fresh. The room was clean, and the staff were all very friendly. Highly recommend this place for anyone visiting Hanoi!