Guest User
February 21, 2024
We have stayed in this Villa in the month of Jan 2024. It was a disappointing experience. The actual Villa provided was different from what was advertised on the website during the booking process. Additionally, there were several issues with the pool area. Firstly, there was insufficient lighting at night, making the pool difficult and unsafe to use. Moreover, the pool was not accessible as there were no stairs provided. When these issues were brought to the attention of the front desk staff, their response was disappointing. Instead of addressing the problems seriously, they were sarcastic and even laughed at the situation. Furthermore, it was concerning that the manager was not available at 7PM local time in the evening, a time when guests might need assistance the most due to remote location and such pathetic situation. This level of unprofessionalism is unacceptable and the worst i have experienced anywhere in the world. Despite assurances from the Manager, I did not receive the promised written apology letter next day. Additionally, the food at the villa was of poor quality with limited options, especially for vegetarians. It was disappointing to find such a lack of consideration for dietary preferences.
