InterContinental Hotels BEIJING SANLITUN by IHG

I felt incredibly well taken care of during my stay. Rose from Guest Relations proactively contacted me before arrival to confirm my needs, and Yolanda warmly escorted me to my room, which even had welcome fruits. Mika at the lounge made a particularly fragrant and mellow coffee, and the Happy Hour in the evening offered a great variety. When checking out, Rose thoughtfully asked about my onward travel plans. The overall experience exceeded my expectations, and I'll definitely choose this hotel for my next business trip.

Minibar in the room: great Facilities: perfect score Cleanliness: perfect score Environment: perfect score Service: exceptionally good, big shoutout to Summer! The front desk service was excellent. I stayed for many days, and the room was cleaned daily. A special mention to Summer, the front desk supervisor, who was incredibly patient and enthusiastic ❤️🔥. I'll definitely stay here again next time. The location is also very convenient, and Sanlitun is great too.

The check-in experience was great! The service was very attentive and thoughtful. The breakfast was plentiful. Excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent!

A great choice for a relaxing vacation! The hotel has a warm ambiance, beautiful scenery, and a delicious, plentiful breakfast. Terry was incredibly sincere, Yolanda proactively checked in on our stay experience, and Mika's service was meticulous. We felt completely at home throughout our visit. Whether for rest or sightseeing, it was a truly comfortable experience, and we'd definitely come back again.

I stayed at this hotel with my family during Chinese New Year, and they were incredibly attentive to my elderly relatives. They even sent a birthday cake and gifts! The service was excellent overall.

1: The front desk staff who checked me in, wearing teal eyeshadow, kept a straight face and emphasized three times that I needed to keep the executive lounge schedule and adhere to its times. Excuse me, is this my first time visiting an executive lounge? And second, I'm not blind or deaf, so I would have understood after you said it once. Also, please fix your makeup. 2: After being in the room for a while, I noticed a yellow stain on a pillowcase. I called, and the attendant quickly came to replace it. It's no exaggeration to say she replaced the pillowcase in 2 seconds. This was, without a doubt, the best experience of my stay. 3: As part of the executive benefits, I had a late check-out until 4 PM. However, at 2 PM, my card stopped working. My three-year-old and I were stuck in the elevator, unable to go up, and he got scared. It was then that I realized they might have deactivated my card... We had to go back to the front desk on the ground floor to resolve it. All of this is fine, these are minor issues. 4: They charged me 3500 for check-in and took the deposit quickly. But getting the deposit back was a different story. I've stayed at so many five-star platinum and diamond hotels, and I've always received my deposit before even leaving the hotel entrance. This is the first time I've encountered not receiving it after 12 hours. Customer service told me it would be returned via the original payment method within 48 hours... I've truly never heard of a deposit being delayed like this. 5: The shower in the room was very cold, and at night, it was extremely hot, making it hard to sleep. The breakfast was decent but didn't offer much. Please stop serving that 'cheong fun' (rice noodle roll); it's an embarrassment. Anyone who has ever had 'cheong fun' would know what I'm talking about... The executive lounge had almost nothing to eat; it was far too little, not even half of what you'd find at a Ritz. The orange juice was good. There was one young male server in the executive lounge who was absolutely the best; the other female staff were just props. That's all.