1. Location: Very satisfied. However, it was uncomfortable having to read the staff's eyes (feel hesitant) every time we needed to call a buggy.
2. Check-in: I booked an Amari Suite, so I went to the suite-exclusive counter, but was shooed away to the regular counter. I wanted to curse, but held it in.
3. Staff Attitude:
1) The explanation of suite benefits was half-hearted and perfunctory, and they didn't properly inform us about the laundry service, so we couldn't even use it.
2) Nipa Club:
They discriminate against guests. During Afternoon Tea time, Thai locals were given shaved ice and various other perks, but they didn't even bother to ask me, as I apparently look Chinese.
4. Facilities: I specifically booked the Amari Suite hoping for updated bedding and facilities, but alas, it was the same old story...
5. Final Thoughts:
I kind of figured Amari Pattaya was just that kind of hotel to begin with.
However, for next year's ***** New Year trip, I will definitely be crossing Onyx Hospitality Group properties—like Amari or Ozo Resorts—off my list completely.
Overall, this hotel left me with nothing but annoyance rather than any good memories.
Original TextTranslation provided by AI