M351350****
January 15, 2026
Staying in a ground-floor courtyard suite at the Raffles Hotel Singapore, my experience was a stark contrast to the brand’s esteemed reputation. First off, being on the ground floor, the room was dim and had a rather gloomy ambiance, with absolutely no view from the window. This was far from what I expected from a courtyard suite. I immediately called room service to request a room change. They promised to coordinate and call me back, but after waiting over ten minutes, I heard nothing. I then called three more times, each time waiting another ten to fifteen minutes, only to receive vague responses like ‘we’ll follow up.’ Throughout this whole process, not a single staff member proactively addressed my issue. What’s even more baffling is that during our communication, the hotel claimed this suite was an upgrade, when in fact, I had originally booked this exact room type. The hotel’s statement not only contradicted the facts but also made me question the sincerity of their service. For an established luxury hotel, such inefficient response times and untruthful statements are truly disappointing.
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