Novotel Suites Yogyakarta Malioboro

It was good, no issues at all. All the rooms were fine, neat, and clean, and all the staff were very helpful.

The hotel's location is excellent and it's very clean, but the service is a bit lacking.

The room was clean and the service was good. The day before we arrived, it was Independence Day and the hotel was fully booked. We got there a little after 3 PM, and our room wasn't ready yet, but they gave us free drink vouchers for the rooftop bar, one per person. We could order beer, juice, or coffee. The milkshake was delicious, and beer is quite expensive there, so I felt like we got a great deal with the two beers we ordered. We barely sat down for ten minutes before they brought us the room cards. Lying by the rooftop pool was very relaxing. Plus, the hotel is just a few dozen meters from the walking street, which was super convenient.

The location is my favorite; it's a short walk to Mario Street, making dining and shopping very convenient. It's also not far from the train station, which is great for my onward journey. Even though the surroundings are lively, the hotel's soundproofing is excellent, and I slept very well for all four nights. The service was also good, from the front desk to room service, I was quite satisfied. The breakfast was just average though; the hot food wasn't really to my taste. However, they had bread, fried eggs, coffee, and fruit, which was decent.

This is my first time leaving such an angry review on Trip.com. First, the pros: The location is excellent, very close to the bustling Malioboro Street, which is incredibly convenient. The hotel facilities are good, and it even includes a microwave and a refrigerator. Now for the cons: Trip.com showed a king-size smoking room, but at check-in, I was told only twin rooms were available for smoking. The front desk staff then offered to switch me to a twin room. The prices for these two room types are completely different, which is essentially false advertising and deceptive to consumers. Furthermore, the room only had tea bags, no coffee. This is the first time I've ever stayed at a hotel that didn't provide coffee, which made for a very poor experience.