PARKROYAL Langkawi Resort

Location, convenience, beach, ambiance, rooms, entertainment, dining – there's hardly anything to complain about. If I had to nitpick, first, there are too few designated smoking areas! Second, the rooftop infinity pool is strictly for guests aged 18 and above, which feels quite unreasonable. Many guests come with their families, and it's not like you can just ditch your kids to go for a swim. This policy excludes many from enjoying the experience. For breakfast, try to go early and grab a seat near the water for a great experience. The hotel is situated on Cenang Beach, which has very fine sand. The water isn't crystal clear, but it's acceptable. The room's minibar offers a good variety of drinks, plus two small snack bags that are refilled daily by the staff. You absolutely MUST choose a sea-view room. We opted for the Premium Sea View, which had an L-shaped sofa on the balcony. I actually slept there one night, facing the ocean, under the moonlight, and falling asleep to the sound of the waves – it was absolutely wonderful. The room was also spacious enough, nearly 70 square meters, making it very comfortable for a family of three. The gym doesn't have a huge variety of equipment, but it's sufficient and open 24 hours. There are two pools: one for adults and one for all ages. Regarding food, the hotel has several restaurants, and there's also a beach BBQ with a fire dance show for 198 per person, which isn't expensive. It's also not far from Zhong Hua Seafood Restaurant and Hidden Bar, making dining very convenient. Overall, it was a great experience, and I'll definitely stay here again on my next trip to Langkawi.

Honestly, I've been to Malaysia four times, and this was my first time experiencing such terrible service at the Parkroyal Langkawi. Normally, they'd actively offer to bring luggage to the room, but here, they seemed reluctant and even asked, 'Do you want your luggage delivered to your room?' If not, there are two elevators you can use... Usually, I'd tip for luggage service, but this time, I saved the tip. During my stay, I also had to request a room change. I had checked in, dropped off my bags, and gone out, only to discover a strong urine smell when I returned that night to shower. The bathroom in the room they gave me reeked of urine, it was incredibly pungent. I left a message that night requesting a room change. The next morning, the hotel manager went to the room to verify the smell, even asking the cleaning staff to open the door and air it out, but the smell persisted. Only then did they give me a different room. The breakfast experience was similar; the noodle station attendant was very polite to the Western guests in front of me, making their noodles. But when it was my turn, she simply turned away to do something else, nodding to another person to serve me instead 👎. Anyway, I definitely won't be staying here again.