Toyoko Inn Cebu

I stayed at Toyoko Inn Cebu for a few nights, and overall, it was a very satisfying experience. The hotel was clean, the rooms were well-maintained, and the staff were friendly and professional. The free breakfast and airport shuttle service were convenient, and direct access from the hotel to SM J Mall made shopping and dining very easy. The security was also excellent, allowing me to feel safe throughout my stay. The only significant drawback was the Wi-Fi. The speed was extremely slow, and the connection was unstable, which was particularly frustrating in the room. I imagine this would be inconvenient for anyone needing to work, attend online meetings, or upload photos and videos. It seems other guests have made similar complaints, so I hope they improve this. Overall, I think Toyoko Inn Cebu offers great value for money. If the Wi-Fi improves, I would definitely consider staying here again.

The cleanliness was just average, and there was a bit of a musty smell upon entering. If you're just looking to relax, the location is great. SM J MALL is right downstairs, making shopping and dining very convenient. The service was warm; they waited for me quite a while for the airport pickup, but unfortunately, their uniforms weren't very recognizable, which caused a delay. There's also a massage parlor on the 7th floor, which offers good value for money.

I booked this hotel at a great price and was pleasantly surprised by how clean the facilities were. The breakfast wasn't bad either. It's perfect for business trips when you're looking for an affordable option. I'll definitely book here again for my next business trip!

Connected directly to a large mall, which is very convenient. Airport transfers are available by pre-booking, and there are Japanese staff on-site, which is reassuring. Recommended for first-time visitors to Cebu.

Free breakfast and a free airport shuttle. Saved me some money. It was really convenient for my last night in Cebu. Plus, SM J Mall is right next door, so it's easy to grab a meal and do some last-minute shopping.

Reaching the sixth-floor lobby, you're immediately greeted by a vacation-like atmosphere. Taking the elevator with Japanese advertisements even made me momentarily feel like I was in Okinawa. Pros: 1. They offer airport transfers, which you can book via email, saving money on transportation both ways. 2. The hotel's location is excellent. You can take the elevator straight to the second floor, where there's a shopping mall for dining, massages, and nail services. 3. The staff are incredibly friendly, warm, and always smiling. 4. Breakfast is included. Although I didn't get to try it, I imagine it's similar to Japanese breakfast options. Cons: 1. The bath towels and bedding had many stains. They felt old and well-used, as if they hadn't been replaced in a long time. I feel the hotel really needs to update these items, as it gives a poor impression. 2. Upon entering the room, there was a very strong damp or musty smell. Even with the air conditioning on, the bed in the room didn't feel completely dry. 3. The soundproofing from outside the window was poor. I could hear traffic noise, no matter how late it was, as well as the 'symphony' of the room's air conditioning. Earplugs are definitely a must for sleeping. Overall: You get what you pay for. If you're just looking for a stopover or trying to save money before heading home the next day, then this hotel is perfectly fine. However, I still hope the hotel will consider replacing the towels and bedding.

The hotel itself was great! They offer pick-up/drop-off service, and breakfast is included. Massages are the same price as city spas, and you can even have them come to your room. The exchange rate wasn't bad either. It's also connected to SMJ Mall, which makes shopping super convenient. Perfect for a staycation. However, this might be an issue the hotel is also struggling with, but there seemed to be a club nearby, as heavy bass sounds reverberated until close to dawn. If you're sensitive to noise, you might want to take note of this.

I'm not sure if there's a bar or entertainment venue downstairs, but I could hear the thumping bass from what sounded like a disco until midnight. It was quite noisy. It might depend on the room's location; last time I stayed on the 17th floor, I could still hear it, but the sound was much fainter. This time, the music in the room they gave me was incredibly loud and very disruptive.

This is my fifth time choosing the Toyoko Inn brand, and it's the only time I've decided to give a negative review. 1. **Common characteristics of Toyoko Inn hotels:** They are simple, clean, and the rooms are exceptionally small, especially the bathroom, whether in land-scarce Japan or the Philippines. A complimentary breakfast, usually quite good, is standard. They have paid laundromats and many strict rules, particularly regarding check-in and check-out times. Don't even think about checking in early before the designated time. Front desk staff offer only the most basic smiles; speaking an extra word to them often feels like a significant offense. The front desk staff at this Cebu branch were noticeably gentler than at other locations, but serious issues still persist, which I will elaborate on. 2. **Noise problems:** For two consecutive nights, directly below my room window, there was what sounded like a concert or performance from a local low-income community, with 200-300 people singing past midnight. The volume was unbearable for anyone. I called the front desk to ask if they could intervene and stop them from disturbing guests' rest. The hotel's reply was simple: 'No.' I asked if there wasn't a noise ordinance in the Philippines, and they said, 'There's no such thing.' I asked if there was anything they *could* do, and they replied, 'No.' My communication style was clear and my tone was calm. Inside the room, there's a vent directly above the bed that makes a loud, booming noise. I confirmed with the hotel that it couldn't be turned off, and they claimed this noise was normal. I'm not a light sleeper or someone with trouble falling asleep, but this sound really made it difficult for me to drift off. The air conditioner's noise was even louder than the vent, and there was no silent mode; I had to turn off the AC and endure the heat to sleep. During my three days here, it felt like I was living right in a local community. 3. The hotel lobby is on the 6th floor. Whether going from the room to the ground floor or vice versa, the elevator doesn't go directly; it *must* stop on the 6th floor. I don't quite understand this design. 4. My friend and I both verified this: inside the rooms, cell phone data signals become very weak, and internet browsing is very slow and choppy. The hotel's Wi-Fi network is practically unusable, slow and laggy. Outside the room, everything returns to normal. 5. The sofas in the front desk area are not for lying down, even when no one else is around. Staff will come over to stop you. I always adhere strictly to rules in various places and generally understand their purpose, but I truly don't see the point of this particular rule. 6. Following up on the previous point: if hotel staff are required to enforce hotel rules, shouldn't the hotel also promptly intervene to maintain order when public areas are noisy? As shown in the picture, there was a group of people at the front desk, from who knows which country, making the public area sound like a noisy marketplace. Yet, not a single front desk staff member intervened. In fact, a rather heavy-set staff member even came out and loudly shouted along with the guests. I believe they were friends. A truly terrible experience. I'm surprised Toyoko Inn allows this branch to be maintained in such a state.