The Westin Huntsville

Great location. Didn’t have to drive anything all weekend. Hotel needs some remodeling but nothing that caused me to want to give a bad review or felt like I didn’t get my money worth.

The hotel was super nice! The biggest two things that stood out was first the customer service was u matched!! As soon as you walk in the door your greeted with a smiling face and everyone was very accommodating and happy to help or guide in anyway possible! Number two the smell was absolutely by far the best! The entire hotel smelled so good!! The rooms were very nice and cleaned. The beds were super comfy! And the indoor/outdoor pool/hot tub was a plus for the kids! Will definitely be back again!

I don’t think we had free breakfast available. Everything was clean and updated. Bellman was super friendly. Room service delivery was on time and staff were so sweet.

Hotel did not work with ******* and hung up on them multiple times when trying to clear up an issue with booking. I was celebrating my bday. Made it a huge nightmare. I will never be returning again

Second Stay - Mixed Experience This was my second time staying at The Westin with my family of four while visiting my son for college family weekend. The property itself is beautiful, and I really appreciate that it’s located at Bridge Street Mall. This made dining and shopping very convenient. I also enjoyed the Sage Bar, it was a great spot to watch college football. However, I was disappointed with the housekeeping service during this stay. Upon arrival, there were no liners in the trash cans, the complimentary body wash dispenser was completely empty, and there weren’t enough towels for a family of four. I mentioned this to a housekeeper I saw in the hallway. She explained my room wasn’t on her list but said she would pass the request along, which I did hear her do. Unfortunately, when I returned later, nothing had been resolved: still no liners, no body wash, and not the correct number of towels and washcloths. Because of the missing liners, I neatly stacked disposable cups on the table, but those weren’t cleared away either, even though the rest of the room was attended too. Overall, I love the property and location, but the lack of attention to these basic housekeeping details made this stay fall short of expectations, especially for a Westin. I would stay again, but hoping for a better experience.

I loved everything my kind of vacation!!! I only had to give a 4 to staff because I walked in on a family in my room . They was nice about the mistake but it still was embarrassing for me and them . Other then that mistake I would definitely stay again