Shangri-La Shenzhen Hotel

Facilities: Excellent Cleanliness: Spotless and tidy Environment: Excellent Service: Excellent The hotel offers a wide variety of breakfast options, the swimming pool water is crystal clear, and the gym is clean and well-maintained. The guest rooms are very quiet. The hotel is located quite close to the port, making trips to Hong Kong very convenient. It is also close to Shenzhen Railway Station, with a subway station right downstairs, making getting around a breeze. Looking forward to staying here again next time.

As a long-established five-star hotel, this place is a huge disappointment and doesn't feel like five stars at all. The female receptionist at the front desk had a terrible attitude—cold, arrogant, and gave off a take-it-or-leave-it vibe. The hygiene was appalling: there were hairs on the sheets, unknown stains on the duvet cover, and yellow stains on the pillows! Both the tissue box in the bathroom and the one in the room were nearly empty, leaving us with no tissues by the next morning... Are you really cutting corners like that? Shouldn't you ensure an adequate supply? Out of all the five-star hotels I've stayed in, this is by far the worst; even four-star hotels have better service than this. No service attitude, no cleanliness—what, am I supposed to appreciate how old the hotel is? To be fair, the concierge and bellhop departments were efficient, and the male receptionist named Mr. Xie who helped us with check-out at the end had a much better attitude than the female receptionist. But overall, the experience was just too terrible!

I booked a day tour to the Shenzhen Astronomical Observatory and other spots, so I extended my stay for another night. This hotel is actually pretty good overall. However, if you have large luggage and need an elevator, you have to go out, turn right, and cross the pedestrian walkway to the other side. There is a covered walkway nearby that leads directly to the Luohu Port.

The location is fantastic with extremely convenient transportation, and the surrounding environment is lovely. The room is spotlessly clean and tidy, with bright windows, creating a cozy and comfortable atmosphere. The front desk staff are warm, attentive, polite, elegant, dedicated, and professional. Highly recommended!

Other than its relatively good location (close to the Luohu Port and the railway station), this hotel is simply not worth recommending. It is extremely old and dated, giving off that depressing and uncomfortable vibe typical of vintage hotels. The wallpaper inside the room was yellowing and peeling, and the cabinet doors and drawers were so warped that they couldn't be opened or closed smoothly. To my surprise, the bathroom only had a tiny bathtub with no separate shower stall; brushing against the shower curtain while bathing felt somewhat gross. The toilet seat didn't even have a slow-close mechanism—it was as old-school as it gets. The breakfast buffet area is small with limited seating. I had to wait in line that day, and when my turn finally came, the staff asked how many people were in my party. I replied, 'Just one.' She then turned around to ask a foreigner standing behind me in line if he would mind sharing a table with me. The foreigner agreed, and only then did the staff member turn back to ask for my consent. What was I supposed to say, yes or no? Surely, common sense dictates that the attendant should have asked for my opinion on table-sharing first, and only after getting my approval, approached the person behind me? Instead, they got the priorities completely backwards! Well, whatever, I wasn't going to give her a hard time—table-sharing it is. But seriously, having two complete strangers sitting face-to-face at a tiny table for a quick meal was about as awkward as it gets. The dining facilities are just abysmal. As for the food, I went down to eat a little past 9:00 AM, and you can see what was left in the serving trays from the photos. When checking in, I asked the front desk if there was any possibility of a complimentary room upgrade. Without a second thought, the receptionist bluntly replied, 'No.' Heh, no worries—given the state of the place, an upgrade would probably just mean more of the same. If you want a comfortable stay, I’d strongly advise choosing another hotel. This place completely tarnishes the Shangri-La reputation.

Check-in at the front desk was very quick and convenient. As an established 5-star hotel group member, I find it very convenient coming from the Hong Kong Luohu Port. I've stayed here many times; the rooms are clean, neat, comfortable, and hygienic, and the lighting is also very pleasant.

The room is well-equipped and comfortable, the service is attentive and meticulous, and the breakfast is rich, diverse, and unique. The front desk staff are diligent and thorough, handling any requests promptly—truly commendable.

The room was quite small, and the facilities were a bit old. The showerhead in the bathroom was oddly placed inside the bathtub, which itself was an old-fashioned one, probably about 25 cm high! The toilet seat was loose and hadn't been repaired. Overall, I felt it wasn't worth the price. The swimming pool is outdoors on the fifth floor. Small fruits from the trees kept falling into the water, and the lifeguard couldn't keep up with scooping them out, so they just stayed there.

The front desk staff, particularly Mr. Cheng, was incredibly helpful! He managed to find us connecting rooms and even king-sized beds for both families. Our kids had a fantastic time playing together. The coffee at the lobby bar was delicious, and it was great that we could book the pool and sauna exclusively. This was a truly delightful National Day experience.