Mercure ICON Singapore City Centre

1. The hotel is very large and the rooms are very clean. 2. The hotel staff didn't help with luggage; we had to handle it ourselves. 3. The hotel is right next to the BTS Skytrain, close to the tourist area of Chinatown. 4. There are attractions nearby such as temples and shopping malls.

Although the room was small, the service quality was excellent. It would be even better if they could add Chinese-speaking staff. There was almost no Chinese service when I checked in and out. Only one elderly guide spoke Chinese. Facilities: Well-equipped. Cleanliness: Clean and spotless. Environment: The environment is great; the entire hotel, from the lobby to the rooms, is very good. Clean and hygienic. The elevator requires a card to reach your floor directly, and other floors are inaccessible, which is very safe. Service: I recommend adding Chinese-speaking staff. All the staff members were very polite.

The hotel is very close to the city center, making it convenient to get around. I really liked the pool here. It's a very convenient place to stay, I'll definitely come again.

The front desk staff were really helpful, and the lobby was spacious and luxurious. The best part was the escalator leading directly to the subway station downstairs, so you don't even have to go outside to catch the train – it's wonderful! The location is truly central; I'll definitely stay here again next time. I only discovered on the last two days that different exits from different doors lead to various convenient places. On my last day, I happily enjoyed Ya Kun and Chagee (both very close!). The room itself was very clean with a great view, and the air conditioning was excellent. You don't need an adapter; you can use your Apple charger directly 🔌. There's a separate drain for the direct drinking water tap. New toothbrushes, toothpaste, towels, and slippers were provided daily. I was quite satisfied (it's miles better than hotels in the US… except for the room size). In one room, you can open two 26/28-inch large suitcases on the raised platform, and the cabinets and various hooks 🪝 on the wall can all be utilized. I found my stay very comfortable. The blackout curtains were very effective. When Google Maps wasn't very helpful at night, I could easily spot the bright Mercure sign, which gave me a sense of security. The surrounding area felt incredibly safe. It feels like you can get by with both English and Chinese here. I always communicated directly in English at the hotel, so I didn't encounter any issues. However, only speaking Chinese might present a slight barrier (based on my parents' experience). Overall, very satisfied.

The hotel is clean and the location is excellent. Everything you need is nearby, and public transportation (buses and subway) is very close. It's also easy to find as it's right by a main road. The staff are very welcoming and proactive in their service. When they encounter guests who don't speak Chinese, they even use translation software to clearly communicate information.

The service attitude was decent, and the staff were quite enthusiastic 🍇🍇💦. The only downside was that there were too many elevators, and it took me a while to figure them out 🌶️🌶️🥀.