Hôtel & Restaurant Origines PAR Adrien Descouls - Teritoria

We stopped for an overnight stay with breakfast at this lovely 5-star hotel on our way to our holiday destination, but a few pennies don't necessarily translate well to a star rating. The staff were very helpful and attentive. The rooms have superb panoramic views, king-size beds, and quality bedding. Each room includes a minibar and espresso machine. You're welcomed with a smile and without excessive fuss – perfect. The quality of the breakfast items is also excellent… (the extra charge for eggs is a bit steep considering the price of breakfast). However, to truly live up to its 5-star rating, a few suggestions could elevate it to a genuine luxury hotel! For starters, the toiletries: no bottled shampoo or shower gel – quite surprising and a first for a hotel in this category. Instead, there are small bars of hand soap with suggestive names! (See photo) Eco-responsibility is a convenient excuse, and so is local sourcing… Nothing mentions that this little bar of soap serves as both shampoo and shower gel… (see photo) And before you retort that these are organic products from the Auvergne region, which is true, I also checked the manufacturer's website; they offer similar products labeled as shampoo and bath soap. So why not offer them? It would be clearer for guests. Here, we really get the impression of penny-pinching and having to wash our hands with the bar of soap, unacceptable in a 5-star hotel. The shower mosaics, which are coming loose underfoot, need maintenance and inspection; it's time to replace the tiles… The same goes for breakfast in the restaurant. The white tablecloths are reserved for the "real" lunch and dinner guests of the gourmet restaurant; hotel guests at breakfast have to make do with the oilcloth that was on the tables before the white tablecloth, not very classy and not up to the standard displayed on the hotel's facade. Finally, the blinds in the room let in a lot of daylight, so in the summer it's already light at 5:30 am, if you're sensitive to early morning light… Lastly, and this is completely beyond the hotel's control, we had a water leak in our toilet around 6:00 am from the floor above. Unfortunately, this can happen, but traveling with a small dog weighing 3.5 kg, we would have appreciated a gesture, for example, not charging the €35 fee for the small dog, especially since the "dog package" in the room wasn't used. Such a gesture would have been appreciated in a hotel of this category. So, there are some points to review, which, in my opinion, justifies the 3 stars in this review and for this hotel. Not everything should be praised about the gourmet restaurant and the quality of its chef, who is also the manager of this establishment and who donates

Our 3-night stay was not a highlight, certainly not worthy of a 5-star hotel; a disgrace. The rooms are small but clean, and the staff at reception and breakfast were friendly. The hotel's central heating had already been switched off, and we were assigned a small heater to warm our room. At breakfast, they charge 5 euros more for an egg, and all this when you pay €400 per night; a disgrace for a 5-star hotel.

Calme luxe et volupté pour cette semaine passée avec notre petite chienne Verveine ! Une chambre spacieuse avec une vue fabuleuse sur la chaîne des puys où le design simple et raffiné repose. On adore et on y revient ! Surclassement offert généreusement pour notre deuxième passage dans ce lieu à part . Bravo au chef pour son menu étoilé ! On a croqué les étoiles

Attention à la réservation sur le site avec l’offre hôtel et repas gastronomique Nous avons réservé pour la nuit du samedi 12 septembre au dimanche dîner et hôtel. Nous avons eu la confirmation de notre réservation. Après pré paiement nous avons appelé l’hôtel fort heureusement et nous avons eu la mauvaise surprise d’apprendre que le restaurant était complet alors que réservation était validée et de ce fait il ne pouvait nous accueillir pour le dîner. Notre escale aurait été une mésaventure. La personne que nous avons eu au telephone a annulé notre réservation car elle compris que la réservation de la chambre était conditionnée au dîner

Das Hotel verdient die 5 Sterne, aber der absolute Hammer war das Essen. Hochpreisig, aber ein Erlebnis!

Très bel établissement à la décoration design soignée, où nous avons trouvé tout ce que nous aimons : luxe discret, sans ostentation, accueil attentionné, chambre confortable avec une vue magnifique et repas gastronomique à la première étoile plus que méritée ! Adrien Descouls, jeune Chef talentueux, s’est attardé à notre table à la fin du repas pour notre plus grand plaisir. Un grand MERCI à toute l’équipe !

Hôtel magnifique, restaurant hors pair. Aucune réserve, nous avons adoré. C'est magnifique, magique et le personnel est très sympathique et avenant.