Asawin Grand Convention Hotel

I attended a seminar at this hotel and originally booked a Premier room in the old building. However, since the seminar room was in the new building, I upgraded my room to the new building. This made it convenient for both the seminar and parking. I paid an additional 3400 THB per night, which included breakfast. The total cost per night was 2180 + 3400 = 5,580 THB. For two nights, the price was just over ten thousand baht. When I switched to the new room, the staff at the front desk gave me a Wi-Fi password that was different from the one used for the seminar. It was fast! If I had stayed in the old room, I'm not sure if I would have had Wi-Fi access. The bedroom was spacious and luxurious. The sleeping area was as large as the bathroom and had a bathtub. The lounge area had a comfortable sofa that you could even sleep on. The air conditioning was very cold. The room was clean, but they forgot to remove the old towel from the basket, which startled me a bit. The next day, after cleaning, there were no small towels provided. I was told they would bring some in the afternoon, but they never did. I barely ate breakfast. The breakfast focused heavily on carbs, with only bacon and two stir-fried dishes as protein options. It wasn't worth paying so much for. The male staff member in charge of the restaurant, likely a supervisor, greeted guests at the front and directed them inside. His service was standard, but his attitude towards customers could use improvement. The other restaurant staff provided good service. I stayed for two nights and had the dinner buffet at the Saraswati restaurant for 890 THB each night. The buffet I paid extra for was good and worth the price. I also used the spa service. One staff member, Khun Ann, provided excellent service. I commend her. The staff who served food during the seminar were very good. They even helped with coffee and were very attentive.

The room was tiny and it's purely a business hotel, yet the price wasn't cheap. The pillows they gave us were moldy, and there was no space to even open a suitcase. The hotel didn't offer airport transfers initially, but after we complained about the room issues, they arranged one. On top of that, the hotel is located right next to train tracks and an overpass, making it extremely noisy. The lobby looks grand, but everything else is pretty much garbage.

Good aesthetics and service. However, I couldn't get a tax invoice because I booked through a website; I need to request it from the website itself.

The hotel was clean and smelled nice. However, the male staff member at check-in seemed a bit annoyed, possibly because there were a lot of guests at that time. He even yelled at another staff member over the heads of the customers. On the other hand, the female staff member provided excellent service and was very friendly and cheerful.

Excellent and beautiful hotel with outstanding service.

Stayed for six nights, so I'd say I had a pretty authoritative experience! It's a bit far from the city center, about half an hour away, but since we were heading to the IMPACT exhibition center, it was actually quite close – around 8 kilometers, taking about half an hour in the morning. Transportation was decent. In terms of safety, it's surrounded by Thai government agencies and businesses, so it feels very secure. The lobby is beautiful, and it made me happy to come down for breakfast every morning. This is the new building, but the accommodation is in another building, which isn't old either, actually.

The service was good; they changed my room, and the room service, front desk, and lobby staff were all very polite. However, the breakfast, for a hotel of this size, was a bit too simple. By 9 AM, the hot food section was empty and wasn't refilled, even though breakfast doesn't end until 10 AM. As for hygiene... the first room was unacceptable. There were no towels, the trash can had rubbish in it, and when I pulled back the duvet, there were two spots with hair. (Attached is a photo of a museum, with a wry smile.)

The hotel restaurant had great food and a very pleasant experience. The staff were welcoming during my stay, and the exhibition's location was convenient for getting around. The only minor drawback was a few small details that could be improved. Overall, it's worth a try, and I wish the establishment continued success in optimizing and providing an even better guest experience.