I don't usually write hotel reviews, but the exceptional service here truly earned it. While the hotel is on the pricier side, you 100% get what you pay for.
What we loved:
* Prime Location: Just a few steps away from Nanjing Road Pedestrian Street with a fantastic view right from our room.
* Thoughtful Service: The staff went above and beyond-they decorated our room for my daughter's birthday completely free of charge, which was such a touched moment for our family!
* English-Speaking & Accommodating Staff:
Communication was smooth, and staff were always ready to help (they even gave us disposable raincoats when umbrellas were temporarily unavailable).
* Amazing Free Perks: Complimentary coffee in the lobby coffee shop, free drinks in the mini-bar, late-night snacks (noodles, dim sum, tofu, juice, and fresh fruit), late checkout at 2:00 PM and a lovely farewell gift bag when we checked out.
A few minor notes for improvement:
The hotel is a bit old, though well-maintained overall. The elevator key card reader can be glitchy and sometimes takes multiple attempts to scan (we noticed other guests having the same issue). Also, while having a self-service laundry area is a great feature, the washer unit I used had a bit of an unpleasant smell and could use clearer operational instructions and better maintenance.
Overall, the warm hospitality and incredible perks far outweighed the minor flaws. We had a wonderful stay and would definitely recommend it!🫶