The hotel is advertised as being near the airport, but it actually takes a little over ten minutes to get there.
The towels provided by the hotel were extremely small, about the size of a hand towel at other hotels (see photo 3).
When we entered the room, it felt very stuffy, so we tried to adjust the AC, but the lowest it would go was 27°C no matter what we did. We called the front desk, and they told us that the heating was currently on, and if it was too hot, we could just turn it off. However, even with the heating off, it was still hot and lacked ventilation. The windows couldn't be opened, so we ended up sleeping with the door open. The pillows were way too soft and uncomfortable, causing us to toss and turn all night and wake up repeatedly.
Since we had an 8:00 AM flight the next day, we messaged the hotel via Trip.com to ask if we could book a ride to the airport (as the hotel offers a free shuttle service). They sent me a link and asked me to apply on their website. When I couldn't access the site, I asked if they could just process the application for me, but they replied that there was no shuttle at 5:00 AM. Yet, while waiting in the lobby for our ride, we saw the hotel shuttle—a van with the hotel's name on it—right there.
The only good thing was that when we checked in, we noticed they offered free sandwiches (available for pickup from 6:00 AM). We asked a staff member if we could get ours a bit early since we had to head to the airport at the crack of dawn, and she kindly gave them to us. Her customer service was excellent.
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