Facilities: The amenities are comprehensive and well-maintained. Elevators can get crowded during peak hours. The soundproofing of the room doors is a bit weak (you can hear it if neighboring rooms close their doors forcefully). Housekeeping sometimes forgets a small hand towel, and the tooth cups can occasionally be dirty. Otherwise, no major issues. The bed comes with a variety of pillows of different heights and firmness, which is great for sleep quality. There's a free-to-use safe in the room and complimentary Bibles available. The minibar also has chilled glasses. I hope they can add a security chain or a peephole to the doors for added security.
Cleanliness: Generally clean, but the nooks and crannies in the bathroom need more attention. Sometimes there are one or two small flying insects in the room.
Environment: The overall environment is very quiet, and the location is great. Many places are within walking distance, there's a bus stop nearby, and it's close to Palm Avenue with a supermarket within walking distance.
Service: Room cleaning is punctual every day, and the timing is perfect – it doesn't disturb guests who are catching up on sleep in the morning. The young lady who checked me in at the front desk on the afternoon of April 30th was incredibly friendly, patient, and approachable during our conversation. The ice cubes added to the whisky in the lounge weren't great quality; they melted too quickly, and the Aperol Spritz was a bit weak.
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