I rarely give a five-star hotel a bad review, but the value for money here was just too poor.
There’s no comparison; before coming here, I had just checked out of a hotel in Harbin that cost just over 400 RMB a night. Their staff were warm and attentive, greeting us with smiles. The room was cozy, comfortable, clean, and hygienic. All the fruits and snacks in the room were complimentary, and they offered a free afternoon tea with over twenty items, including cakes, dried fruits, fresh fruits, drinks, and coffee, all self-service. The smart toilet was heated, which my mother really appreciated, and they even gave us a gift when we checked out.
Here, for a thousand RMB a night, I was met with a cold reception right from the start. No one greeted me at the door. The front desk staff who checked me in had a sour face, as if I owed her money. She spoke quickly and abruptly. I was the only one checking in – was she in a rush to leave? It felt like she didn't want to be there but had to be. The complimentary afternoon tea was even more infuriating. I couldn't even find a server and had to call for one. All I got was a cup of tea and six slices of fruit that clearly weren't freshly cut; who knows how long they had been sitting out. I didn't even dare to eat the two slices of watermelon, fearing a stomachache. Such an afternoon tea should just be canceled; it just screams poverty and stinginess.
Shortly after entering the room, the landline phone rang loudly, startling me. It was the hotel manager asking if I was satisfied with the room and if I had any needs. I suggest canceling this 'scary' service; it's completely unnecessary. Luckily, I wasn't sleeping or showering. They should just put the phone number on the room card or in the room and tell guests to call if they need anything.
The room's cleanliness was also subpar. There were water stains all over the floor, and the extendable arm of the makeup mirror was covered in dust, clearly not having been wiped in a long time.
I strongly suggest removing the chargeable snacks in the room. What's the point? Nowadays, anyone can order takeout anytime, so who's going to eat them? Having them in the room but not allowing guests to eat them is just annoying. It only leads to older guests or children mistakenly taking them and incurring awkward charges.
The room's facilities were old, with a regular toilet that was ice-cold, just like the attitude of the staff.
Both the 'soft' (service) and 'hard' (facilities) aspects were inferior to the other hotel, yet this one cost twice as much.
I strongly advise against staying at this hotel with family. It's better to find a more comfortable place!
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