Grand Lisboa Palace Macau

We were thrilled to be upgraded to a suite on our first stay. All the staff members were exceptionally polite and helpful, and we appreciated the luggage assistance to our room. The room was fully equipped with everything we needed, including a complimentary minibar and bath salts. To top it off, the hotel even surprised us with a delicious cake to celebrate our anniversary. The room also featured great blackout curtains and excellent soundproofing. The only downside for us was the buffet breakfast; although there was a wide variety of options, the taste was a bit disappointing. Other than that, everything was wonderful. We would definitely stay here again.

Overall, it was excellent. The facilities, accommodation environment, and butler service all made this hotel feel fantastic! It makes you want to come back next time. I will definitely stay here again on my next trip to Macau. My only regret is that I arrived a bit late this time, so I couldn't switch from two single beds to a double bed.

Staying at the Grand Lisboa Palace was a wonderful surprise. Upon learning that we were celebrating a birthday, the front desk upgraded us to a Deluxe Garden View Suite and even gave us a chocolate birthday cake as a gift. Thank you so much, Grand Lisboa Palace! Having such a pleasant surprise for our very first stay to celebrate a birthday was amazing. I will definitely choose the Grand Lisboa Palace as my top choice again in the future.

The hotel environment and service quality are generally good. I hope the check-in process can be faster so guests can get to their rooms earlier. The pool management needs significant improvement. Service quality has declined, there is a shortage of staff, and the indoor pool water is rather cold. Due to a lack of staff, entering guests are completely unmanaged—people are swimming in casual clothes, and shockingly, even wearing socks and sneakers right up to the poolside without any enforcement. This issue is being completely ignored.

Booking this hotel really requires constantly monitoring the prices, ugh! I booked 5 days and 4 nights. Seeing the pre-tax rate was 840/night, I thought it was a great deal, so I went ahead and booked it, paying 3,900 in total. Little did I know, the lowest price could drop to 700/night before tax—that's a 700 difference over 5 days! I advise everyone not to be too hasty when booking. As for the hotel itself, the receptionist who helped us with check-in was great. When I asked if they could arrange a birthday cake for my husband, they managed it, and they even upgraded us to an Eiffel Tower view room. The hotel offers many free shuttle buses to various locations, but one thing to note is that many of these shuttles stop running quite early. For example, the one to Taipa Village (Guan Di St) finishes its last run at 8:20 PM, which is prime dinner time. You either have to eat early or pay out of pocket for a bus back to the hotel. However, these are just minor issues. The hotel environment and service are up to 5-star standards (excluding the Grand Buffet for breakfast and dinner—definitely don't bother trying that, it's not good). Everything else was great, and it will definitely be my first choice next time.

Second time staying at Grand Lisboa Palace 🏨. There is a free shuttle bus 🚌 from the Hong Kong-Zhuhai-Macao Bridge straight to the hotel. The hotel is newly built, and there are also free shuttle buses 🆓 to Taipa Village, making getting around very convenient 🙌🙌. The breakfast 🥣 at The Grand Buffet has a huge variety of options 👍👍.

Extremely satisfied. All staff members were attentive, courteous, and provided excellent service. The hotel offers multiple shuttle bus routes connecting various parts of Macau, making getting around very convenient. The room was clean, the bedding was comfortable, the amenities were fully equipped, and the view was open and unobstructed. Although we stayed on a lower floor, looking out at the garden view was still very pleasant and relaxing. The only downside was having to wait for the room to be cleaned, and we couldn't check in until 4:30 PM, which could have been handled better. On a positive note, the birthday cake provided by the hotel was exquisite and delicious—definitely worth praising.

An exceptionally good hotel. I have stayed here many, many times. The hotel rooms are spacious, the air conditioning is wonderfully cold, and the environment is very comfortable. The staff are friendly and polite, and there are plenty of shuttle buses available. All in all, a truly fantastic experience.