The hotel is beautiful, reminiscent of those in Yalong Bay. The private beach is fantastic, with fine sand and clear water, perfect for watching the sunrise in the morning. Although the hotel garden isn't huge, it's very pretty, and there are four swimming pools. Breakfast offers a wide selection.
However, the hotel corridors are open-air and have no air conditioning. Walking through the hotel leaves you quite sweaty, and there are many small insects. The hotel wings are very long, and it took us a long time to find our room when we first checked in, making us even sweatier.
Furthermore, we had an unpleasant experience with our room. We booked two sea-view rooms; the one on the first floor was fine. But the other, a corner room on the third floor, had a balcony that only overlooked coconut trees and another room – absolutely no sea view. We spent half an hour trying to resolve this with the front desk, but our requests to change rooms were rejected numerous times, being told there were no rooms available. Finally, a pregnant lady, who we presumed was a manager, said she would try to move us to the 5th floor and would check availability. We eventually did get moved, but the whole process left a bad taste in our mouths – it felt like there were rooms available all along, but they were reluctant to change it. It took a long time to persuade them, and the staff seemed quite unhelpful and grumpy, though they were all smiles and very enthusiastic with non-Chinese guests.
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