* If I'd let everything pass smoothly in my review, I wouldn't let this resort pass the 5 stars claim because it's not 5 stars as they claim!
The satff are the heroes there. Without them I'll give 1 star review to everything.
It really sadness me not to leave 5 stars for this resorts. I have to be honest to all the people who follow my reviews here and other platforms. I visit 30 - 40 different locations around the world annually and review them honestly as a professional reviewer.
- The start:
We're couple, we arrive 2 hours eatly not to check in but to drop our 2 small bags there and come back later in the day to check in. The lady at the front told us they only have a room with 2 single beds! A very bad start, especially since I booked 1 queen bed for a couple (where'sthe common sense?). The lady later said the room will be available after 3pm (I said, I'm only here to leave my bags for a few hours and check in later). She gave a a room with 1 queen size bed. The room was absolutely atrocious. A big gap in the door, a few geckos left poo on the bed (as seen in the photos) and it's a very old room (level 2, siff stairs, not for anyone with back problem or any type of injuries) and you have to walk literally 7 minutes with rough ground that will break the wheels of your luggage.
I went back to the front desk and explained the situation. They gave me another room (Bangalow).
- The new room:
The room was ok (definitely not 5 stars hotel/resort).
The bangalow consists of two rooms adjacent to each other with a door in between can be unlocked from both sides for a family (can be one room and two rooms at the same time). I could here the neighbours conversation clearly including their toilet time! So, no privacy if it's your priority (luckily I had people next door only for one night).
The bathroom/shower is outdated and needs renovation. No pressure in the shower and had fast drips instead of stream/spray. The toilet seat was hard stained glue or someone's shoes, and the outdoor shower is even worse with the moss growing on it (as all can be seen in the photos).
Gym:
No gym, no fitness room or any of that sort. They said they are planning to have one... then how did they get 5 stars ranking since they never had a gym on site? It's a requirement to have a gym to obtain 5 stars hotel ranking. Their 5 stars was received through a local body (we all know how things work here). Their 5 stars isn't your global 5 stars.
- Breakfast/Dinner
Breakfast is below average as in quality and presentation (not 5 stars). A 3 stars hotel must have 4 continental dishes. This resort/hotel had only 3. This would place it below even 3 stars.
However, the staf there are absolutely amazing and super helpful. They are the best you can get anywhere. I pointed a few things to the breakfast manager and she handled everything like a champion. All staff are excellent except the reception (they are good but needs some training).
- The hotel/resorts in general:
Good, interesting, staff are amazing. I understand it's the first resort in the area, but it's outdated and aged badly.
The walk from your room to lobby is 5 -12 minutes walk depending on where you are (I measured everything). The walk from your room to outside it took me 18 minutes (and I'm a fast walker and athlete).
I don't mind the walk but try to walk in the rain and heat (it rains every day here).
- The view:
One of the best views you'll get around sunset. The resort has some breathtaking corners where you'd appreciate nature and culture. That itself deserves my credit.
- Would I book here again?
It's a tough one. Maybe I'll go eat there especially dinner but I don't think I'll sleep there. During my visit to Lombok so far I've tried 5 different resorts (real 4-5 stars) and for the price I've paid here isn't worth it.
I hope this review helped you my fellow traveller, and i wish the hotel/resort get their things better to pay them another visit and give them a better rating.
