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September 17, 2025
It was a poor stay. The service was subpar, and the hotel facilities were dated. One of the breakfast staff members wasn't very fluent in English, which is unusual for American hotel staff. I had to call another staff member to help. However, the hotel printed the guest's name on the pillow, which was a nice touch. The room service was also very responsive. The most outrageous thing was that my credit card was inexplicably charged $480. After contacting the hotel, they explained that we had taken one of their Dyson hair dryers. It's unbelievable that a luxury brand like the Peninsula would resort to such derogatory behavior towards its guests. They only apologized and offered a refund after an email. At over $10,000 a night, it's simply not comparable to the similarly priced Peninsula London! The Peninsula London far surpasses the Peninsula Beverly Hills in terms of hardware, service, and software.
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