Thavorn Palm Beach Resort Phuket

Exceeded all expectations! My stay at the Deevana Patong Resort & Spa was a stark contrast to some of the reviews online, and I highly recommend it for families with children! 1. **Impeccable and Proactive Service** The entire staff was incredibly attentive. Many times, they anticipated our needs before we even had to ask, approaching us to offer help. The attention to detail was exceptional, and everyone was gentle and patient. It made for a fantastic vacation experience from start to finish. 2. **Delicious Meals, Diverse Breakfast** All three meals at the hotel were delicious. The breakfast buffet was especially abundant, featuring a variety of Asian flavors, including Indian and vegetarian sections. For Chinese guests, there were even Chinese hot porridges and noodles, so there's absolutely no need to worry about not finding something you like. 3. **Clean and Dry Rooms – Perfect for Families** Unlike the common issue of dampness and musty smells found in many coastal hotels, there was absolutely none of that here! My family room was dry and spotless, with no tiny insects throughout our stay. The environment was fresh and comfortable, making it super reassuring for stays with young children. 4. **Exclusive Petting Zoo – Kids Loved It!** The resort has its own unique petting zoo, which was the biggest surprise of our trip! It's open daily from 10:00 AM to 11:00 AM and 4:00 PM to 5:00 PM. The animals are gentle and adorable, and the kids loved spending a long time there every visit, having an absolute blast. 5. **Excellent Facilities, Easy Beach Access** The resort features several pools of varying sizes spread throughout, offering plenty of options for leisure and swimming. The facilities are well-maintained. The hotel's back exit provides direct walking access to Karon Beach, making it incredibly convenient for enjoying the sea and sand. This resort is perfect for both family trips and couples' getaways. Overall, the experience was a perfect 10, and I would definitely choose to stay here again on my next visit to Phuket!

This hotel is luxurious, whoever comes here won't regret it. They have everything you could possibly need. Food, juices, fruits, a seafood buffet on Fridays, and a meat buffet on Wednesdays – yes, it's extra, but totally worth it. It's really just a few pennies. It's a bit pricey to stay here during peak season; they should give discounts to Russians.

Compared to Paradox, this hotel offers less value for money. The 7-Eleven is a 7-8 minute walk away. I booked a pool access room, which had beautiful surroundings, but the room itself was small and the facilities were a bit old. The hotel has many pools and slides, so there are quite a lot of children, making it a bit noisy. The water quality was decent, though.

This hotel is excellent! It's surrounded by amenities, yet offers a peaceful escape, feeling like a lush garden. Karon Beach is just across the road. We specifically chose it for the pool, and both the kids and adults had a fantastic time. We booked a pool access room, which was incredibly convenient – we could just throw on our swimsuits and step right into the pool from the balcony, keeping the room nice and dry. The breakfast spread was amazing, and its location makes it easy to get around. We'll definitely be staying here again!

This hotel was absolutely terrible, aside from its location right next to Karon Beach (though there are many other options in the area) and a decent common area, everything else was awful. 1. **Service**: Since I was traveling with elderly family and a child, I emailed the hotel a month in advance, hoping for two adjoining rooms and a room in the main building (because I read on XiaoHongShu that the annex building by the road is very noisy). Upon arrival at the front desk, I was told that due to full occupancy, they couldn't provide both a main building room and adjoining rooms. During my conversation with the front desk staff and what appeared to be their manager, their attitude was extremely poor. Even after Trip.com customer service intervened to request an upgrade, they stubbornly insisted there were no rooms. However, 1) the hotel was still selling this room type on various platforms that day, and 2) judging by the lights, the actual occupancy rate that evening didn't seem high. 2. **Facilities and Hygiene**: The room we were eventually assigned was not only facing the road, but also had a row of other rooms in front, completely blocking any view – the view was terrible. The hotel rooms and public areas were also quite dirty. There were stains on the floor in common areas and in the rooms. The hardware was poor; the grout on the floor was messy, and the caulk in the bathroom was moldy, with a sewage odor coming from the drain. They didn't even provide disposable slippers. After showering, the room floor was all wet. I had to call to get disposable slippers, and their quality was incredibly flimsy (you can see in the photos), as thin as a cicada's wing, with no anti-slip or waterproof bottom. Only guesthouses in China provide such slippers, right??? They claimed it was for environmental protection, but this is clearly using 'eco-friendly' as an excuse to provide substandard products!!! The price of this hotel is similar to the Pullman next door. I chose this one over the Pullman, and I regret it immensely. 3. **Service Efficiency**: Housekeeping and other services were incredibly slow. If you hung out the 'clean room' sign, it would take at least five hours for it to be cleaned. We usually hang the sign before going out, as it's more convenient for them to clean when we're not in the room. Every time, we'd come back and the room still hadn't been cleaned, requiring us to call. And frankly, I'm shocked by their phone answering rate; this is the first hotel I've encountered where the phone frequently goes unanswered… One time, the bathroom door in my parents' room wouldn't open. We called, and it took two hours for someone to arrive… In short, there are countless complaints… For this price, I strongly recommend the Pullman next door. Although it's an older hotel, the hygiene, facilities, and service are all quite good.

The hotel is a bit old but recently underwent partial room renovations. The outdoor environment is lovely, with beautiful gardens and a petting zoo where kids can interact with animals. There are three pools and a large waterslide, which kept the children entertained. June at the front desk was very helpful during check-in and arranged a satisfactory room according to our needs.

I really loved this hotel; it's green, beautiful, with friendly staff and unobtrusive service. The room has a mosquito repellent plug-in and spray, everything for guests' comfort. Excellent breakfasts, an on-site cafe with ice cream and coffee, a kids' room, and a small zoo. There are bars and several pools. My child enjoyed the water slides, and the adult pool is slightly set aside, quiet, and not crowded. There's direct beach access with a gate for guests. We would happily return again.

The hotel has an excellent location with two main entrances (I couldn't tell north from south, east from west!). One of the doors leads directly out to Karon Beach – just cross the road and you're there. The service was fantastic; the staff at the door were all smiles and sunshine. The West pool area has newer facilities and is great for photos. As for the coffee shop at the hotel entrance, it looks exactly the same as it did ten years ago – still charmingly old-school, nothing's changed! 😂

The environment is great, the staff are super friendly, and the room is incredibly clean.