The first thing I would like to mention is the attentive and friendly staff: reception, at breakfast, room cleaning - everyone was kind, friendly and helpful in everything.
We got quick responses to our enquiries on Wechat - in the evening we asked about the use of appliances and a kind lady came and showed us how to use the washing machine and air conditioning.
The girl at reception (unfortunately I didn't remember the name, but it's a very nice girl with glasses) always answered any questions we had. Also, she even remembered our parcels from Taobao ordered to the hotel and when she saw us, she told us they had arrived. And then helped us unpack them. You could really feel the care in all the actions.
Next is a lovely big room with beautiful decor. The large round bed is cosy and soft and the bed linen is changed on request.
Good housekeeping. Every day we had towels changed and bottles of water replenished. In addition, we could always get extra water in the lobby. And noticing that we leave the room later, they did not disturb us early in the morning.
The room was quiet! Although there was one day when the tarmac was being laid at night outside with all the accompanying noise, but it really does not apply to the hotel.
The air conditioning and fridge worked perfectly. We were pleased with the presence of a mini washing machine (laundry detergent is available and replenished) and steamer in the room - such is not often met in hotels. The hairdryer had good sufficient power. Sockets are universal.
A bonus was a large mirror in the bathroom and a full-length mirror in the hall.
Also on one of the days we were unexpectedly brought a plate of fruit in the room, it was very nice!
The lift to the floors with hotel rooms is operated by guest cards, which guarantees more security.
To name things that could be improved, it is a bit dim lighting in the room. Also the tap in the bathroom sink was tight and seemed a little unreliable.
We had breakfast included - good, reasonably varied choice of food. The staff are friendly and keep a good eye on everything. They also remembered my preferences: I like to drink tea in the morning - and at one point they themselves came over and asked me if they could make me tea... so thoughtful!
There is also afternoon tea with desserts in the lobby.
Plus to the above, we like the location of the hotel - convenient, it's in an important central area with lots of shops, cafes, parks around, and metro stations close by.
The only thing is, if you're with multiple suitcases, consider that the path itself from the metro is nice but uneven and runs along knobbly tiles and crowded narrow sections.
Probably the best option with suitcases would be to take a taxi.
Our stay all week was excellent. This is a hotel we would love to return to. Thank you!
