Marasca Samui - Small Luxury Hotels of the World

Quite a new hotel, open in Jan 2024. Very Nice and clean in which the designer looks into every little detailing in designing the room. All the staff are very friendly and polite. I book a room with private pool but upon check in, there is no bathtub in the room. So we request to change room with bathtub, their friendly staff, Nat, show us the room, help to change and upgrade the room for us. Hotel is near lots of nice restaurants and places of interest. Breakfast food provided is very nice and we enjoy the breakfast very much for 3 days. They provide activities like pilates, hydro fit exercise in the morning and evening and free ice-cream and 1 For 1 drinks at the poolside. Overall, a very nice and friendly hotel which we will come back again.

Pros: THE LOCATION IS GREAT! THE ROOMS WERE VERY CLEAN. Cons: Unprofessional reception staff, Unwelcoming attitude from the supervisor, Older staffs in the restaurant were terrible, The Massage was the worst we experienced in Koh Samui. We are unlikely to return and would not recommend it to others unless someone only cares about a CLEAN room and does not mind the service.

A wonderful hotel with great service and friendly staffs. The view from the hotel is superb, and the room is cozy and comfortable. Will stay here again for our next trip :)

This is my second stay at your hotel. My first visit was excellent, which is why I chose to return. Unfortunately, this stay was disappointing and did not reflect the same level of quality or comfort. I was assigned a connecting room, and noise from the adjacent room was clearly audible—including doorbells, crying children, and general disturbance—which made it difficult to relax. I specifically returned expecting a peaceful stay, especially given that the room rate was over 10,000 THB higher than my previous visit, despite being a downgrade in room type (from “Comfy with Pool” to “Comfy”). Additionally, when I requested to change rooms, the process took more than an hour. I ultimately had to go to the reception in person before a solution was provided. This delay added unnecessary stress and impacted my vacation experience. If this were a lower-priced hotel, I would understand the limitations. However, I chose your property because of the premium experience I previously received, and I expected the same level of comfort, service, and value. I hope you will take this feedback constructively and review the room assignment and service response process to prevent similar issues for future guests.

⭐️⭐️⭐️⭐️⭐️ (5/5) From the moment we arrived at Marasca, we knew we were in for something special. The resort is very well-secured at the entrance, giving us peace of mind right away. The front office team was simply superb—friendly, efficient, and attentive in just the right way. Our porter was quick to assist with our luggage, no fuss, no wait—just seamless service. Although early check-in wasn’t available when we arrived, the hotel’s app made all the difference. Through the app, we could explore the resort, make requests, and track our room status. Eventually, we received a notification that our room was ready—such a convenient system! The room itself? Immaculate! Spotless and thoughtfully designed with a massive bed, a sparkling clean shower area, a cozy separate seating space, and an automated toilet that lifts the cover for you. No-touch toilet seat? That’s a huge bonus! We were also greeted with a delightful welcome basket in the room, packed with special drinks, snacks, and even a handwritten postcard by the General Manager. It was such a warm and personal touch—it’s hard not to fall in love with the place instantly. We did try the spa, and while it’s on the pricier side, the service and facilities were absolutely worth every penny—top-notch from start to finish. Cabanas, the beach club at Marasca, is another highlight. Ultra-chilled vibes, beautifully designed with lush greenery, comfy furniture, and a view that opens right up to Chaweng Beach. It was the perfect place to unwind. Breakfast? Impressive. A great mix of Western and Asian dishes, plus a healthy spread of salads, pastries, yogurt, juices, and smoothies. The little touches like free healthy shots in the morning and ice cream in the afternoon truly made our stay even more enjoyable! Marasca also offers daily activities for guests, so you’ll never run out of things to do. To sum it all up: this is, hands down, the best hotel I’ve ever stayed in. Huge shoutout to the amazing team—Mo, Tony, Ja, Chet, Jenny, Puppup, Andy, Pui, Golf, and the rest whose names I can’t recall. Your teamwork and hospitality were unforgettable. We will definitely be coming back. See you again, Marasca!