Inn the Ground is a beautiful place, no denying it, but the hospitality needs work. Being bombarded with multiple emails to check in before arriving and more emails and texts after arriving felt strange since speaking to me would have been preferable. It almost was like the few staff there did their best to avoid conversation (great if you're looking to completely avoid people, I guess). No tour of the grounds was offered, no tour of the room once you arrive (which should be standard, especially with the fancy coffee machine - even though there were basic directions left on the table), no information at all, really. Just emails and texts I didn't need nor want- completely impersonal. For the rates, I expect a higher level of service from the staff.