Renaissance Honolulu Hotel & Spa

First of all, I want to praise Ctrip's customer service. On the day of check-in, the hotel said that the order had not been received. I contacted Ctrip's customer service and it was resolved within 30 minutes. It should have been early morning in China at that time. I really appreciate the speed of the customer service. The hotel is relatively new, and the sea view room I booked has a nice view. Then the front desk is still very friendly, and any problems can be solved quickly. The flight arrived in the morning local time, but I was checked in immediately, and they took the initiative to help me accumulate Marriott points. The biggest problem is housekeeping. On the day of check-in, I felt that the sheets were not new, and I could see a little shoe print and hair at the end of the bed. But I was too tired that day and didn't care. The next day when I was going to take a bath, I found that the wall of the bathtub was covered with mud, and it was obvious that it had not been wiped. When the cleaning lady came in, I asked to change the sheets and wipe the bathtub. The old lady told me that I had to apply to the front desk to change the sheets. So when I went out, I told the front desk about the sheets and bathtub again, but the front desk's response was obviously that the cleaners should change the sheets automatically. . . Then when I came back at night, I found that the sheets had been changed, but the bathtub was still not cleaned!!! Maybe because I wiped it a little the night before, the cleaner thought it was clean. But when I returned to the room, I found that the bathtub was still full of my hair that I had lost that morning. I left a $5 tip. But to be honest, the room you gave me was not clean, so why should I get more tips? Other minor issues were that the shower water pressure was not good. And maybe because of environmental protection, there was no mineral water in the room, and there were no other supplies except two cotton pads. But you can call the front desk to ask for bathrobes and slippers for free. The hotel has been open for less than a year, and the maintenance feels average. At best, it is a business hotel. If you are on vacation, apart from the problem of traffic jams, it is recommended to stay in Waikiki.

The Renaissance Honolulu Hotel in Hawaii is right across from a large shopping mall in the city center. It is also close to the beach. The hotel facilities are also quite good. Recommended

I really have to say this hotel is really great. It's new. We booked a room with a sofa bed. It's very spacious. You can open the window on the 25th floor. Most American hotel windows can't be opened. The toilet is also smart, toto. If you don't have to live by Wakiki Beach, this is highly recommended. Plus there is a Yifang milk tea shop downstairs.

This hotel I stayed in this time was newly built in 2024 and there would be no cockroaches, so I checked in. After staying there, I think it has both good and bad points. Advantages: The service is very enthusiastic; The swimming pool is on the 8th floor, a very clean place; There is a large water dispenser on the next floor, you can pour water when you leave the room, you don’t have to buy water yourself, nor do you have to pour water in the lobby and carry it up, which is very convenient; The hotel has a shuttle bus to Waikiki Beach every hour. The place where you get off is P2, which is a little distance from the beach. There is a return bus about every half hour, which is very convenient. The hotel's elevator is very fast. First, press the floor you want to go to at the door, and then the elevator will automatically allocate it. Basically, one floor per second, there is no pain of high-rise elevators at all, which is very good; Opposite is Ala Moana, Walmart, and buses. Let's talk about the disadvantages: I don't know about other rooms. The window of the room we booked is a large movable window that can be moved to the top of the room. Once the door is opened, it is a half-person-high glass, and then there is no protection, and there is no balcony. See p1, that is to say, more than 20 floors... If you open the window directly, a strong wind will fly out of the window, which I think is quite dangerous. So later we didn't open the window, but opened a crack for ventilation; Although the room was newly built in 24 years, the facilities in the room are already a bit broken. The bathtub drains slowly, the clothesline can't be retracted, and the remote control of the smart toilet is also broken... In general, I think this hotel is not worth five stars, at most it is a four-star, which is ok to stay in.

The place is generally clean and the front desk staff can speak Japanese.