Holiday Inn Express HARTFORD - NEWINGTON by IHG

Perfect ! It was an amazing stay to share with a few friends, i definitely recommend it !

Booked well before check in time but unfortunately didn’t arrive to 11pm tired and ready to lay down. Just to be told upon check in that the room assigned to me is marked down as “dirty” and that he apologize. I was told I could not get a new room. However, morning staff said that a new room was more than possible. I told the guy I’m not even gonna step foot in the room. I will leave and come back so you can do what you need to since another room not possible. so come back at MIDNIGHT And still had to sit and wait for the guy to come to the room to pick up the previous sheets and pillow cases he left in the middle of the floor and stuff. And for the inconvenience I was given a can of Diet Coke (I do not drink soda) and a small bag of chips that I didn’t eat either. And the fridge did not work bc by morning it was warm. Never had that happen. And now going back n forth to see who will take some accountability but I had to get the run away between here and the hotel. I attached how the room was the first time I walked inside. That’s not a good feeling after paying hundreds hold on my credit card and being tired and all I wanted to do was sleep!!! But I’m not no toddler gonna give a snack lol as a sorry.

Food was stolen but hotel was clean

The overall stay was okay, but there were several things worth noting. At the time of our stay, only one elevator was working, so we chose to take the stairs most of the time, which was manageable. However, much of the building had a strong smell of ****, especially in the hallways and main areas. Our room only had a faint smell, but it was much more noticeable throughout the rest of the hotel. Unfortunately, we did not get much sleep, even though the beds themselves were comfortable. A little after midnight, there were adults arguing somewhere down the hall, and it was loud enough to hear clearly from our room. Later, around 3:00 a.m., teenagers were running up and down the hallway screaming. After being woken up multiple times between 11:00 p.m. and 3:00 a.m., I eventually went into the hallway and told them to return to their room. There was also someone above us stomping loudly throughout the evening. On its own, that may not have been a major issue, but combined with everything else, it added to the frustration. The juice machine and water fountain were also broken during our stay. However, the front desk did provide complimentary bottled water, which we were very grateful for. The staff we interacted with were friendly and pleasant, but unfortunately, the posted noise ordinance on each floor did not seem to be enforced. Breakfast was decent enough for our needs, and the staff were kind, but the overall experience was affected by the noise, smell, and lack of enforc

Everything was good until i seen the towels they provided had a bunch of someone else’s hair in it

The hotel itself was pretty nice and clean. There was a stain on the carpet in our room (maybe wine), but not a big deal. The service was not great. We stayed the night for a nearby show and were told it would be a few hours before our room was ready. It was after 6pm and check-in was at 3! Others were waiting as well. I said we have to leave for a show and we need to put our stuff away. I was told I can leave it at the front desk. I voiced that this was unacceptable and they did find me a room right away. Then our key wouldn’t work so I had to go back down to correct that. The next morning we went down to breakfast at about 9, and there was basically nothing left. I understand that’s pretty late, but it is summer and people are on vacation. They should have enough food for the amount of guests staying. We also saw another couple having an issue with their room the next morning at checkout. So overall, the room was pretty nice, but the service and lack of preparation was disappointing. There was a concert nearby so I’m sure the room was a little overpriced that night, but it was not cheap for a 3 star hotel that didn’t quite live up to the 3 stars. I would not stay here again. There are plenty of other choices in the area.

We stayed here for the Travelers Championship and will gladly come back. Comfortable stay with welcoming and helpful staff, a filling hot breakfast, good coffee, and comfy needs and pillows. Nothing fancy but everything we needed.